Public Mediation

E.G. vs. The Dress Shop

Major representation and business practice by The Dress Shop of Austin

E. G. vs. The Dress Shop
11200 Lakeline Mall Dr Ste E6, Cedar Park, Texas, 78613-1504, United States
Amount Involved: $216.45
Complaint(s): Bad business practices
    • Claimant Seeks: View.
    • Claim #: 7445345
    • Amount Involved: 216.45
    • Filed On: Apr 12, 2016
    • Posted On: Apr 23, 2016
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"As a grandmother, I agreed to purchase my granddaughters prom dress. We visited the Dress Shop in the mall and ordered a coral dress. We were told we would have to pay half down which we did. Today we went to pick up the dress and my granddaughter did not like the color as it "washed" her out. We opted to take the navy blue one which she had also tried on on the day we ordered. To our surprise we were told we had to take the coral one as it was ordered for her and they would not trade out the dresses. We were also told that all sales were final and that that was store policy and that it was written on the receipt. When I explained that we were buying the dress but wanted the navy blue one instead we were told that was not possible and "all sales were final". The sale has not been make as I sill need t pay $216.45, which I was prepared to do today. I also explained that the receipt said all sales were final once a dress walked out the door. Neither dress has walked out the door and neither has been paid in full. Neither dress has been altered, simply tried on in the store. The manager, Priscella would not budge. When I requested my money back so I could buy the navy blue one, she refused and said they could not refund the money. I don't feel a student should attend their senior prom in a dress she does not want to wear. I don't understand why the exchange couldn't be made as they can sell the dress or send it back as they order from the same company all the time. My granddaughter offered to pay for the return shipping and Priscilla said that was not necessary as the company pays for the dress shipments. I ordered a 50th wedding anniversary dress one year ago. It was ordered in a 2X and it came back in a 4X. I said I didn't want it that large. They refused to get the right size and altered it several times. I finally had to pay anther person to redo the hem and some alterations. Please advise, the prom is 3 weeks away. I can't afford to lose $216.45 or pay again for a dress that wilo never be worn, as I live off social security. I requested to talk with the owner of the store and was denied. I was told she would call that evening. I have not heard from her. When I called to ask if she had been notified I was told she had been called and the no return policy ws repeated several times. The lady on the other side of the phone then hug up on me. Through research my daughter learned that the owner of the shop is not named Diane and that she resides in California where she ownes some kind of dress company. On the day of the incident she was in San Antonio at another one of her stores. My daughter went on line and read the reviews which were a 1 on a scale of 1-5. I am sorry I did not read the reviews prior to walking into the store. That is something I don't do as I tend to trust others."
...
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Claimant timeline (1) - Hide
  • 04-13-2016 — Prom is May 7
What Claimant Wants Hide
Message from Claimant: I'm requesting a full refund for the portion of the cost that I had paid. I initially offered to pay shippping and alternative solutions just to be turned down. I walked out the store without a dress. Since I didn't heard back from you by the deadline, I had no other option than to buy another dress at a different store for my grandaughter as she was becoming upset and more stressed by not having the dress she had hoped to get. I'm asking for a full refund of the amount of money I paid in advance for the dress.
1. want a full refund Apr 25, 2016 $216.45
Cash total : $216.45
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
Message from The Dress Shop: The Dress Shoppe will be able to exchange the Coral dress you purchased for the Blue Dress your granddaughter desires for the following conditions:

1. If our seamstress can fix the zipper.
2. A restocking fee and Shipment fee of $50.00.

Please note that our company policy states that ALL sales are final, for all sales, including special orders and layaways. The Blue dress your granddaughter wants is unfortunately, out of stock with the maufacturer, so we have ordered a replacement zipper for the blue dress so that our seamstress can fix the zipper.

Please understand that we are asking for a restocking fee because this dress had been ordered specifically for your granddaughter per your request. The Coral dress we had ordered and paid for shipping can no longer be returned to the maufacturer.

Once again, please remember in the future that our company has a "NO REFUND, NO EXCHANGE" policy for any purchase. For that reason, we ask that you keep this offer we are making confidential and private.
What By When How Much
1. Exchange for Blue Dress (If: 1. The zipper can be fixed; 2. An additional restocking fee for the Coral Dress; 3. Confidentiality of this offer) Apr 28, 2016 N/A
Non-cash: 1 items
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Offer History
Apr 13, 2016
Claimant's Terms of Settlement to The Dress Shop
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  • Question: by Mark Deuitch (154 points) — Ceo And Co Founder Of Peopleclaim.
    • On: 04-29-2016
    View more

  • Following up on my previous questions.  I see that an offer was made which addresses most of my questions.  Was this case resolved?  has claimant responded????   Was the zipper fixable?   Personally, seems the offer was fair.  Hope this was settled-- but it was never marked as such, so that needs to happen to have the case removed from public posting.


    Claimant has s duty to respond to Dress Shop's offer.


    Thanks and sorry for the confusion. 

  • Question: by Mark Deuitch (154 points) — Ceo And Co Founder Of Peopleclaim.
    • On: 04-29-2016
    View more


  • I think Dress Shop at least owes you an explanation as to why they cannot accommodate you.

    Questions for Dress Shop:

    1. Why can't you allow her to exchange one dress for a different one?  Did you special order the one she decided she didn't want? 
    2. Couldn't you charge her a restocking fee and give her want she wanted ?
    3. are your dresses customer made to order or do they come from a warehouse?  Are they sourced in the USA or China or some other country?  Does that explain why you cannot provide her the flexibility she wants?
    4. Why didn't the owner or manager call her back?
    5. Is it true your other stores have low review ratings?  If so, what site are those ratings one (this question can be answered  by claimant)
    6. Is there a fair resolution to this issue beyond what you are currently doing?  Anything you'd consider to clean this matter up and have a happy customer


    In short, I'd like to fully understand why you cannot accommodate her request to exchange the dress for one she wants before I suggest a resolution to this dispute.  I hope Dress Shop will respond as expected of a professional and reputable business.

  • Question: by Mark Deuitch (154 points) — Ceo And Co Founder Of Peopleclaim.
    • On: 04-29-2016
    View more


  • I think Dress Shop at least owes you an explanation as to why they cannot accommodate you.

    Questions for Dress Shop:

    1. Why can't you allow her to exchange one dress for a different one?  Did you special order the one she decided she didn't want? 
    2. Couldn't you charge her a restocking fee and give her want she wanted ?
    3. are your dresses customer made to order or do they come from a warehouse?  Are they sourced in the USA or China or some other country?  Does that explain why you cannot provide her the flexibility she wants?
    4. Why didn't the owner or manager call her back?
    5. Is it true your other stores have low review ratings?  If so, what site are those ratings one (this question can be answered  by claimant)
    6. Is there a fair resolution to this issue beyond what you are currently doing?  Anything you'd consider to clean this matter up and have a happy customer


    In short, I'd like to fully understand why you cannot accommodate her request to exchange the dress for one she wants before I suggest a resolution to this dispute.  I hope Dress Shop will respond as expected of a professional and reputable business.

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