Public Mediation

Tiles Unlimited-Dispute-#4102130

F. L. vs. Tiles Unlimited
1016 Route 34 Ste. 12, Matawan, New Jersey, 07747, United States
Amount Involved: $3,619.46
Complaint(s): Problem with a service
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4102130
    • Amount Involved: 3,619.46
    • Filed On: Apr 26, 2012
    • Posted On: May 07, 2012
    • Complaint(s):
      • Problem with a service
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"On 1/24/12 two men arrived to install the backsplash in my kitchen. They began to appy a thick yellow adhesive to the wall followed by the Mosaic tile. This for me was very exciting. It had been 5 years since I remodled the kitchen. I went to "Tiles Unlimited"because I knew their work was A1 and they had an excellent reputation. However. I was informed by Vito that he is the son in law of the prior owner and running the business. I felt he would do good by me. When first wall was half finished I peeked into the kitchen and was shocked to see the tiles sagged. I questioned the men. Which was difficult because they did not speak english. They were from Brazil and I did overhear Vito speaking to them in spanish. I quickly called Vito. By the time he arrived most of the tile was installed. I was shocked when he asked , "what is the problem ?" "what do you want me to do?"..... Vito removed the tiles in question and replaced then. The sag was fixed.
I remained shocked at the position he put me in. Rather that just correcting the obvious problem. I was also upset that the grout that I had selected which was a non- sand based grout was not used. A sand grout was used. He said it holds better with large spaces???? Never discussed. Weeks later when I pulled out the refrigerator, I was even more shocked to find the tiles left unfinished. They extended 1/2 foot beyond the end of the cabinet. Tiles ended in a one tile in and one tile out as they came in the box. Adhesive smugged past the tiles and slightly turned up appearence. What a mess.
Vito came to see the unfinished work. Stated that he would provide the labor and I would have to pay for the extra tiles. Aprox. $600.00. and sign a release prior to the work.
Vito encouraged me to do behind the stove and we did half way down. Yet he left this mess unfinished."
...
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What Claimant Wants Hide
1. Kitcen tiles May 29, 2012 $3,619.46
Cash total : $3,619.46
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Respondent's Counteroffer

There has been no response to this claim from Tiles Unlimited. This claim will remain posted until resolved
Offer History
Apr 26, 2012
Claimant's Terms of Settlement to Tiles Unlimited
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