Public Mediation

J.M. vs. United Wholesale Flooring

J. M. vs. United Wholesale Flooring
1250 Rancho Conejo Blvd, Thousand Oaks, California, 91320-1403, United States
Amount Involved: $130.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: United Wholesale Flooring
    • Claimant Seeks: View.
    • Claim #: 5819362
    • Amount Involved: 130.00
    • Filed On: Apr 07, 2016
    • Posted On: Apr 18, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I purchased new carpeting for the house on 4/14/2012,
a few months after that we needed to have the carpet stretched in one room, that was done in a timely manner, However, a few months later the rest of the house needed the carpet stretching,
We have called several times for them to come out and finish the job , they promised they would come out ,and never did . This has been going on since the date of purchase.

We had a carpet company come out and stretch the carpet, they advised us that one of the rooms was not possible to fix because it needed a higher "Nail Tack", therefore it was not done. We paid the carpet company for their service.

I contacted United Wholesale Flooring on 4/5/2016 asking him to come out and fix their error, the man promised that he was going to call back in two hours, he never did.

We still find sharp tacks every so often in the carpet by stepping on them.
I will not deal nor recommend this company to anyone. It has been a very bad experience."
...
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Additional Communication Between Claimant and United Wholesale Flooring Hide
  • Apr 07, 2016, United Wholesale Flooring (responding party) added:

  • Add your information hereMr. Minasian purchased flooring and installation with us on 4/14/2012. Our business warrants our labor for a period of one year. We didn't receive any communication from this customer until three years AFTER the warranty expired. We record all communication in our system for all of our valued customers.

What Claimant Wants Hide
1. Compensation: Kelly Suplies Apr 05, 2016 $130.00
2. Other – Pay for claim posting cost Apr 05, 2016 $7.99
Cash total : $137.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Mr. Minasian purchased flooring and installation with us on 4/14/2012. Our business warrants our labor for a period of one year. We didn't receive any communication from this customer until three years AFTER the warranty expired. We record all communication in our system for all of our valued customers.
    "

  • I disagree with the Terms

    ""

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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