Public Mediation

I need my 2004 Volkswagen Toaureg to stop falsely warning me about FLAT TIRE!

M. H. vs. Volkswagen Of America Inc
Sunnyvale, California, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Volkswagen Of America Inc
    • Claimant Seeks: View.
    • Claim #: 5425948
    • Amount Involved: N/A
    • Filed On: Oct 15, 2010
    • Posted On: Oct 30, 2010
    • Complaint(s):
      • Warranties or Rebates
      • Poor Value for Money
      • Contract / Agreement / Promise dispute
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Statement of Claim
Claimant says:
"These are a few of the other 2004 Volkswagen Tire Pressure Monitoring System complaints I've found with some simple searches:


2004 Volkswagen Touareg Tire Pressure Monitoring System Complaints

1. Complaint Number: 10347945 Incident Date: June 25, 2009Date Added to File: 8/7, 2010
Description of the Complaint:
We have a 2004 volkswagon touareg which has had a continuing problem since june 2009. The tire pressure monitoring system continually comes on with loud and sometimes intermittent and sometimes continuing beeping warning of flat tires, or the system is "learning". Each wheel has a Battery operated unit (wheel sensor) which will not be replaced under Warranty until the Battery is completely dead. There is a $75- charge each time to inform you that the Battery is not yet dead. In the meantime you drive along with the warning signal going off.
2. Complaint Number: 10250800Incident Date: November 23, 2008Date Added to File: 12/ 4, 2008
Description of the Complaint:
The tire pressure monitoring system will periodically display various warning messages indicating a flat tire. Tire pressure has always been normal (unchanged from prior tare), and visual inspection of the tire including soap test has always been normal. Dealer has been unable to fix the problem, citing inability to replicate it.
3. Complaint Number: 10249027Incident Date: November 6, 2008Date Added to File: 11/ 17, 2008
Description of the Complaint:
For months I listened to "defective tire" warnings and "check tire pressure" warnings - all to no avail - everything was fine. Finally, a light came on - "tire pressure monitor system fault". I took it in the vacaville VW, and they determined it was the tpms module (not the sensor). I have an extended Warranty and was first told that the module was a covered component, while the sensor was not. I left it there for the appropriate repairs on a thursday (11-6-08). On friday, I was informed that the repairs had been made, but when test driving the vehicle, the "check engine" light came on. After checking...They find the coil is bad. Vacaville VW replaces the coil and it is ready for pickup on tuesday, 11-11-08. I pick the vehicle up on wednesday and two days later, the tire pressure monitor system fault light comes on again. It is now at vacaville VW and I am waiting to find out what is wrong now.
4. Complaint Number: 10140776Incident Date: May 11, 2004Date Added to File: 10/25, 2005
Description of the Complaint:
The contact stated there was a problem with the tire pressure monitoring system. It gave incorrect readings. The warning indicator light stayed on. The contact took the vehicle to the dealership six times. The tire pressure has been checked, and the monitor has been reset. The dealership has been unable to correct the problem.
5. Complaint Number: 10083096Incident Date: June 9, 2004Date Added to File: 8/1, 2004
Description of the Complaint:
The computer program controlling the tire pressure monitoring system is flawed. The computer will indicate (on dash display) that a tire is flat when the actual pressure is about 4 pounds either high or low. It will not show the actual tire involved or condition. It also causes an audio alarm to be sounded continually until the car is pulled over, stopped and the system disabled from the on dash controls. This is not always possible when on a freeway. The alarm is totally and completely in error.
6. Complaint Number: 10075654Incident Date: September 19, 2003Date Added to File: 6/3, 2004
Description of the Complaint:
The vehicle comes equipped with a tire pressure sensor. This sensor failed and registered that the tire pressure was low in one or more tires when the tire pressure is fine. The dealership has replaced the sensor and rotated the tires but the failure still occurs. Also the entire body of the vehicle shook at about 40 mph. Please provide additional information.
7. Complaint Number: 10059005Incident Date: August 1, 2003Date Added to File: 2/ 25, 2004
Description of the Complaint:
2004 VW touareg - tire pressure monitoring system has been faulty almost daily since purchase - vehicle has been into dealership several times in an attempt to repair with no success - including replacing the tire pressure switch.
8. Complaint Number: 10058652Incident Date: February 19, 2004Date Added to File: 2/ 21, 2004
Description of the Complaint:
Tire monitoring system failed. This is a recurring problem, hopefully will soon be classified as a recall. I have taken the vehicle to VW service 5 times in the last 3 months to get this issue fixed, but either the service bulletins are inadequate or the service dept at abq dealership incompetent. Regardless they have not been able to solve the problem. The error (monitoring failure) light comes on sporadically informing me that there is a problem with at least one of the tires. I take the car to the dealership to get fixed, they reset the motoring system and a few days later the light comes on again. As of today they have completed the last step in the service tech bulletin. Problem is not solved.







"
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What Claimant Wants Hide
What By When How Much
1. Repair: replace all 4 tire pressure sensors at no charge Oct 30, 2010 N/A
Non-cash: 1 items
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with no explanation. This claim will remain posted until resolved.
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Offer History
Oct 28, 2010
Volkswagen of America Inc's counter offer to Claimant
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