Public Mediation

L.H. vs. Welch's Auto & Marine Svc

L. H. vs. Welch's Auto & Marine Svc
2924 Cherry St, Erie, Pennsylvania, 16508-1747, United States
Amount Involved: Other terms
    • Claimant Seeks: View.
    • Claim #: 3835807
    • Amount Involved: N/A
    • Filed On: Oct 27, 2016
    • Posted On: Nov 07, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
View less
Rate or Review on Welch's Auto ...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (4) - View
Claimant says:
"did engine work that failed. motor quit working. He never honored his work."
...
Reply Have a similar problem?
Claimant timeline (1) - Hide
  • 04-06-2016 — truck motor repair
Exhibits View
Additional Communication Between Claimant and Welch's Auto & Marine Svc Hide
  • Nov 04, 2016, Claiming party added:

  • The repairs on the truck were never completed correctly. I voiced my concern immediately after picking up and driving the vehicle from the shop for the first time on the day after it was supposed to be repaired. It was evident right away that the repair was not done correctly. Although, the vehicle ran, it was far from repaired. My concerns about the vehicle were repeatedly ignored and met with complete indifferance and unconcern. My phone calls started to become unreturned and I was forced to continue driving the truck, as I had no other means of transportation. The vehicle eventually stopped running all together. I had already paid $ 2,289.72. Welch's refused to honor their work or even fix the truck. It sat in the shop untouched for weeks. I had it towed to another mechanic . He agreed that the prior work had been done right and some work had not been done at all. I was also over charged. I want refunded in full.

  • Nov 14, 2016, Claiming party added:

  • The repairs on the truck were never completed correctly. I voiced concern immediately after taking the vehicle from Welch's and driving it after the repair was supposed to be made. It was very noticeable to me that the repair was not done correctly. Although, the vehicle ran, it was far from repaired. My concerns which I made that same day, were repeatedly ignored met with indifferance and unconcern. My phone calls went unreturned and I was forced to continue driving the vehicle, as I had no other means of transportation. The vehicle eventually stopped running all together. It was destined to fail eventally because the timing was never done correctly. I had already paid $2,289.72 for a repair that was never done right! I had it towed to Welch's. I had not got the service I had originally paid for! The truck sat at Welch's where nothing was done on it. Their refusal to work on it and make it right left me no choice but to have it towed to another mechanic. The mechanic at the new place agreed that the prior work was done incorrectly and the proper steps were not taken. I feel I was overcharged for work that was not done right and some that was not done at all!

What Claimant Wants Hide
1. Other – Pay for claim posting cost Nov 11, 2016 $7.99
Cash total : $7.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "the vehicle was in service for 6 months after the repair . which the manufacturer only gives 90 warranty on the parts. and we tried to get them to warranty the parts we tried to work with the customer and solve the issue with the vehicle even though it was out of warranty the customer wanted us to do the job again for free. even though the vehicle had other issues with the vehicle. we feel we did the service correctly because he drove for 6 months without issues."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim