Public Mediation

My Claim vs. Wheelz Dispute

L. B. vs. Wheelz / American Auto Guardian Inc.
P.O. Box 1066, Arlington Heights, Illinois, 60006, United States
Amount Involved: $7,500.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 4486971
    • Amount Involved: 7,500.00
    • Filed On: Aug 04, 2014
    • Posted On: Aug 15, 2014
    • Complaint(s):
      • "I just feel ripped off."
      • Problem with a service
      • Bad business practices
View less
Rate or Review on Wheelz / Amer...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (5) - View
Claimant says:
"They do not want to fix my car. I bought this warranty from wheelz and certain parts were marked on my declaration page and now they don't want to cover it because they said in another part of my warranty it states if there is carbon on the engine then it's not covered. My car has been at brown and brown( the mechanics) since February and they said there is carbon on all engines. Also before we did anything to the car at brown and brown we called wheelz and told them what was wrong and wheelz said that we had to take out the engine so they could send an inspector out to look at the car. Now they won't cover anything. To take the engine out was $2500 plus I have been making my car payment on time since February of $365.00 and I can't even drive my car. Now my car has been sitting so long with the engine out that brown and brown said I need a whole new engine which is like $5000. I'm am out so much money and I just want my car back. I even tried to cancel the warranty but the stated there was no money to give back. I would have never took out my engine if I knew wheelz was not going to cover fixing my car because it did run before I brought it to brown and brown and now it doesnt."
...
Reply Have a similar problem?
Additional Communication Between Claimant and Wheelz / American Auto Guardian Inc. Hide
  • Aug 11, 2014, Wheelz / American Auto Guardian Inc. (responding party) added:

  • Our records indicate that Amy from Brown and Brown Chevrolet contacted American Auto Guardian Inc. (“AAGI”) on February 25, 2014 because Ms. Becker’s 2005 GMC Envoy was consuming oil. AAGI advised the repair facility to obtain Ms. Becker’s authorization to tear down the engine so that the problem could be uncovered, and then to call back when it was ready for inspection. Paragraph 5 of the Section entitled “Instructions in the Event of Breakdown” of Ms. Becker’s Wheelz Vehicle Service Contract provides:

    In some cases, You may need to authorize the repair facility to inspect and/or tear down the Vehicle in order to diagnose the failure and determine the cost of the repair. You will be asked to sign the repair order and be responsible for these charges if the failure is not covered under this Contract. Our Administrator reserves the right to require an inspection of the Vehicle prior to any repairs being performed.

    AAGI sent an independent inspector to determine the cause of the oil consumption. The inspector found that the #1 piston oil control ring was seized in the piston due to carbon buildup.

    Ms. Becker’s Wheelz Vehicle Service Contract provides, in Exclusion No. 26, that a breakdown due to carbon buildup is excluded from coverage. Accordingly, AAGI believes that Ms. Becker’s engine claim is not covered under the express terms of her Wheelz Contract.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: gmc envoy Aug 18, 2014 N/A
Cash
1. Damages: gmc envoy Aug 18, 2014 $7,500.00
Cash total : $7,500.00
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Wheelz / American Auto Guardian Inc.. This claim will remain posted until resolved
Expand
Refresh
  • Show:
  • Sort by:
  • 1
  • Contributed Solution: by Richard Rogers On 12-05-2019
    1 comment
    Wheelz also ripped me off due to their fine print Exclusions. I am out $1971.00 due to their fine print which they call Exclusions. They tried to tell me that engine Coolant (antifreeze) is a Lubricant and therefore, my Heater Core which was clogged with hard as concrete sediment and impossible to flush out was not covered. What a Pathetic excuse.
If you are a party to this claim, click here.
Is this a fair resolution?
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim