Public Mediation

Yahoo.com. Email-Dispute-#2571089

M. G. vs. Yahoo.Com Email Customer Service
701 First Avenue, Sunnyvale, California, 94089, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 2571089
    • Amount Involved: N/A
    • Filed On: Aug 04, 2013
    • Posted On: Aug 14, 2013
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Overcharge or billing error
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Statement of Claim
Claimant says:
"I was on yahoo for 2hours on 8-3-13 & cont message came due to security reason your account is blocked for 24 hours.We will open your account on8-4-13.For 2hours I tried to log in next day & message came your account is blocked for 24hours will open on 8-5-13.I called yahoo email customer care & talked to three people for 2hours, they all three told they are manager & said your computer is hacked with virus & will take 196$ to fix it.i got my computer cleaned less than one month ago for 249$.They kept insisting your computer is infected with virus & insist on getting payed 196$ to solve this problem.Third person who came on line & told his name Manoher ,he told me if you keep on insisting on it,not only yahoo but I will hack your complete computer hacked & see what you can do.he refused to give his full name or transfer to manager.he also made a sexual remark that ,it seems you danced last night quite a bit ,you have lot of energy and finally hanged up without offering any help.i called my pc cleaner who cleaned my PC on july 8th 13 with two year warranty.They checked my computer very politely for one hour & said there is nothing wrong with your computer & there is no virus.They re-transferred me to yahoo support,after being put on hold finally I hanged up & now waiting for tomorrow.i pleaded to yahoo tech ,if they can transfer my email ,contact & folder to different account & close this amount permanently but they refused.I am a physician & constantly get information about my clinic & patients.I have no idea what is happening for last two days."
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: my email account Aug 19, 2013 N/A
2. Complete project: repair my email or transfer them to different email,all contents Aug 19, 2013 N/A
3. Apology: rudeness of technitians & making sexual remark Aug 19, 2013 N/A
Cash
1. Other – Pay for claim posting cost Aug 19, 2013 $7.99
Just make me happy!
Claimant invites yahoo.com email customer service to make a fair offer to resolve this complaint.
Cash total : $7.99
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer


There has been no response to this claim from yahoo.com email customer service. This claim will remain posted until resolved
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