Public Mediation

Yelp-Dispute-#7703035

S. F. vs. Yelp
140 New Montgomery St, San Francisco, California, 94105-3705, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 8 non-monetary items.
    • Claim #: 7703035
    • Amount Involved: N/A
    • Filed On: Jan 16, 2013
    • Posted On: Jan 27, 2013
    • Complaint(s):
      • Publication of false or misleading content, reviews or ratings
      • Refusal to respond or remove bad content
      • Negligence or failure to exercise due care
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Rate or Review on Yelp
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"Yelp posts false and misleading information. Reviews are not truthful, provably false, and one reveiw simply says that all the good reviews must be false because... everyone is lying. Yelp refused to respond to reasonable requests and refused to remove the advertising completely, thus maligning and injuring Dr. Gregory T. Fisher, FACS in his profession.

Should we file legal action immediately?

Thank you.

Sarah Fisher
562 404 1250"
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Remove false or malicious web content, business reviews, etc.: Marla D., Long Beach Jan 21, 2013 N/A
2. Repair: Wendy H., Los Angeles Jan 21, 2013 N/A
3. Repair: Toni T., Buena Park Jan 21, 2013 N/A
4. Repair: Lisa S., Long Beach Jan 21, 2013 N/A
5. Repair: Dayle L., Lake Wood Jan 21, 2013 N/A
6. Repair: Tracy D., San Pedro Jan 21, 2013 N/A
7. Replace: 3-5 good, 5-star reviews mysteriously Jan 21, 2013 N/A
8. Change of policy: Prior to posting outrageous reviews likely to be false (one star), please let the office review the review and contact the allegedly dissatisfied client. Jan 21, 2013 N/A
Cash
1. Other – Pay for claim posting cost Jan 21, 2013 $7.99
2. Other – Physical delivery charges Jan 21, 2013 $2.99
Just make me happy!
Claimant invites Yelp to make a fair offer to resolve this complaint.
Cash total : $10.98
Non-cash: 8 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Yelp. This claim will remain posted until resolved
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  • Comment: by Jennifer Sheehy — Online mediator
    • On: 01-28-2013
    View more
  • This is an extremely common complaint on this site, as well as others. However, Yelp itself, as well as other third party review sites, are not responsible or liable for the postings of reviews on their site. In this situation, if you feel that the claims are easy to respond to, you can file a rebuttal or disclaimer to the reviews. If you feel that they are potentially false, misleading, or malicious in nature, you could potentially have some rights against the posters themselves, but not against Yelp. It also seems that it is near impossible to withdrawn company information from the website. Hopefully at some point, the company will realize that something is not working in its business practice and amend it, but until then, filing disclaimers and looking at the posters themselves seem to be the options.
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