Complaint History & Business Rating for ADT Security Services, Inc.

HQ: 1501 Yamato Rd Boca Raton, FL 33431-4438, CS: 10550 Deerwood Park Blvd Ste 400, Jacksonville, Florida, 32256-2812, United States.

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What ADT Security Services, Inc. customers think NEW

Comments and Feedback from Users

  • Commented By:Clarence P.
  • Recommended:No
  • On:25-Dec-2016
Clarence P. says: apparently the answering service for ADT in this area also answers for another company. I spent hours on the phone trying to cancel an appointment only to have the ADT service rep show up at my home while I was out of town. My neighbor became suspicious and called me about the car sitting in front of my house. He went and asked the person if he could help him with something. I arrived back home just before he left and told him about the trouble I had too include a call from another company I knew nothing about stating they had no appointment for me. I kept detailed notes of my time on the phone to include shots of the amount of time spent and the looping recording tell me how valuable of a customer I was. I sent him all this info and given a number to call if I needed service. The person that came to my house was very professional but I cannot say that about the rest of the people I had to deal with. Found a local company Total Protection in Belton Tx with exceptional service on equipment and customer service.
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  • Commented By:Jesse L.
  • Recommended:No
  • On:29-Feb-2016
Jesse L. says: Re:Claim #6253109: Bad business practices, No reply no contact. With this note, I am requesting all other customers who were charged for two months in November 2015 to join in a class action claim against ADT.
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  • Commented By:Ray M.
  • Recommended:No
  • On:26-Jan-2016
Ray M. says: As far as I am concerned ADT is full of bull. they mess up and don't want to own up to their mistake. Let watchdog be your security company.
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  • Commented By:Jacqueline L.
  • Recommended:Yes
  • On:26-Oct-2015
Jacqueline L. says: na
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ADT Security Services, Inc.’s Complaint History (19):

19 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    Chris Clement vs. Adt

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Customer service runarounds
    • Overcharge or billing error
    Claimant says:Alarm system which is over 3 years old started sending smoke detector alarms randomly. Numerous attempts by ADT to correct the problem over 6 months from the fall of 2017 to the spring of 2018 resulted in my termination of ADT service because of their inability to solve the faulty alarm problem. New alarm company was able to solve the problem on ...
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    • Claim
    • Seeking:

    Perpetua H vs. Adt Alarm Service

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Problem with a product
    • Problem with a service
    Claimant says:<p>I have ADT Alarm service for Four years. I have the glass break sensor, motion sensor on top of the window sensors. Last July  2017. A burglar forced his entry into our house and the alarm system did not work at all. The ADT alarm system is a a fake alarm. No signal nor anything was sent to the police station when the burglary happened. We calle...
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    • Claim
    • Seeking:

    My Claim vs. Adt Security Services, Inc.

    For:
    • "I just feel ripped off."
    • Problem with a product
    • Problem with a service
    Claimant says:I took an agreement with ADT security system June 2015 aprox. The agent sold me on signing saying that anytime the alarm went off, we would be contacted by the Sherriff office in Hartford. For about a year if we had a time when it would get set off, immediately the sherriff's office would call . Then about 4 months the alarm would get set of...
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    • Claim
    • Seeking:

    G.B. vs. Adt Security System

    For:
    • Commercial / Other dispute
    Claimant says:I moved back into my home and set up my security system with ADT on 12/17/2016. Prior to service being installed and any type of agreement, I advised the tech that my plan is to get new windows installed and asked how the best way to work that out would be. The tech advised me that the wireless and having the pulse app would provide warranty that w...
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    • Claim
    • Seeking:

    Tracy G vs. Adt Security Services , Inc.

    For:
    • Bad business practices
    • Customer service runarounds
    • Overcharge or billing error
    • Problem with a service
    Claimant says:I paid 3000.00 in check form to ADT that came to my door I had a separate service installed in the garage they came and installed the equipment in the garage that cost me over 1050.00 but did not install the 3000.00 home system I called to get a refund they said the check was in the mail and I never got any returned funds in the mail when I called ...
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»

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