ADT Security Services, Inc.’s Complaint History (19):
19 claims are currently posted for public review and comment
:
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- Claim
- Seeking:
For:
- Overcharge or billing error
Claimant says:I was switched from Pinnacle Security to ADT in June of 2012. For six months I was doubled billed and now I keep getting harassing phone calls threating disconnection from ADT as well as another company Integrity Alarm 714-871-9228. I have faxed ppwk showing that I have paid my acct as well having them once again bill my credit card automatically...
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- Claim
- Seeking:
For:
- Bad business practices
- Contract / Agreement / Promise dispute
- Customer service runarounds
Claimant says:We signed a 5 year agreement witth ADT on 05-25-07. We did not want to renew, and since it was a signed agreement, we mistakenly thought that for further services, a new note would have to be signed.
I called on 05-29-12 to find out if the contract was terminated, and found that a notice of cancellation must be filled with them. Wrote one up a...
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- Claim
- Seeking:
For:
- Bad business practices
- Customer service runarounds
Claimant says:I have called for the last 4 or 5 months to explain to ADT that I have moved from my old address, house has sold, and that I wanted my old adt shut off until I was able to reconnect at my new house. Well of course no one had ever heard of that before and they claimed that calls were recorded. Well this time I asked to speak to a supervisor and I ...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Contract / Agreement / Promise dispute
Claimant says:I paid ADT Security Services/Defender Direct, Inc., a total of $1,512.46 for two months service and equipment installed in my home. I was refunded $1,116.35. I had been told that if I filed a notice of cancellation within three working days, the fees for service and equipment would be refunded to me (I had earlier paid $107.61 that I had been tol...
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- Claim
- Seeking:
For:
- Bad business practices
- Customer service runarounds
- Problem with a product
Claimant says:My mother was bullied ino signing up for this service in the first place and the company has repeatedly demanded the power of attorneyn document I have in place as a delaying tactic when I have tried to terminate the service. They demanded a copy of the document be mailed to them last year in order to give me the password which they stated that I ...
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