Complaint History & Business Rating for ADT Security Services, Inc.

HQ: 1501 Yamato Rd Boca Raton, FL 33431-4438, CS: 10550 Deerwood Park Blvd Ste 400, Jacksonville, Florida, 32256-2812, United States.

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What ADT Security Services, Inc. customers think NEW

Comments and Feedback from Users

  • Commented By:Clarence P.
  • Recommended:No
  • On:25-Dec-2016
Clarence P. says: apparently the answering service for ADT in this area also answers for another company. I spent hours on the phone trying to cancel an appointment only to have the ADT service rep show up at my home while I was out of town. My neighbor became suspicious and called me about the car sitting in front of my house. He went and asked the person if he could help him with something. I arrived back home just before he left and told him about the trouble I had too include a call from another company I knew nothing about stating they had no appointment for me. I kept detailed notes of my time on the phone to include shots of the amount of time spent and the looping recording tell me how valuable of a customer I was. I sent him all this info and given a number to call if I needed service. The person that came to my house was very professional but I cannot say that about the rest of the people I had to deal with. Found a local company Total Protection in Belton Tx with exceptional service on equipment and customer service.
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  • Commented By:Jesse L.
  • Recommended:No
  • On:29-Feb-2016
Jesse L. says: Re:Claim #6253109: Bad business practices, No reply no contact. With this note, I am requesting all other customers who were charged for two months in November 2015 to join in a class action claim against ADT.
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  • Commented By:Ray M.
  • Recommended:No
  • On:26-Jan-2016
Ray M. says: As far as I am concerned ADT is full of bull. they mess up and don't want to own up to their mistake. Let watchdog be your security company.
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  • Commented By:Jacqueline L.
  • Recommended:Yes
  • On:26-Oct-2015
Jacqueline L. says: na
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ADT Security Services, Inc.’s Complaint History (19):

19 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    ADT ALARM SYSTEMS-Dispute-#2523363

    For:
    • Bad business practices
    • Customer service runarounds
    • Problem with a service
    Claimant says:2 MONTHS PLUS AGO, I FAXED A REQUEST TO LOCAL SALES REP TO FIND OUT WHEN OUR CONTRACT EXPIRED BECAUSE WE DID NOT HAVE ANY MONITORING SERVICE AT OUR BUSINESS AND NEVER RECEIVED A RESPONSE. PREVIOUS TO THAT A REP HAD VISITED OUR OFFICE AND I EXPLAINED A PREVIOUS PROBLEM WITH HER CONCERNING BILLING AND SHE SAID SHE WOULD GET IT STRAIGHT BUT NEVER D...
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    • Claim
    • Seeking:

    ADT broke my window

    For:
    • Service Problem
    Claimant says:I placed a service call to ADT and had them come to my home to fix my alarm system. 1) The kitchen window dedector was installed inproperly and caused a problem to close the window. 2) To fix my balcony door which had no signal to my system. I asked to be notified at least 30 minutes before the technician arrived since I could explain the window...
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«»

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