Comments and Feedback from Users
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Commented By:Jacqueline M.
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Recommended:No
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On:16-Feb-2017
Jacqueline M. says:
I had AHS for over a year. My hot water tank started leaking. According to AHS this was not an emergency. I had to wait to get it fixed. The CSR could not tell me how to turn off the water. What really stung was I had to pay $500 for part and $100 for service call. Somewhere in the middle of all this they dropped my appointment. This was about a two-week ordeal. I ended up having to call in another company who installed a new tank with 24 hours. Very dissatisfied with AHS. I have filed a complaint, but have heard nothing.
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Commented By:Derek W.
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Recommended:No
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On:12-Oct-2016
Derek W. says:
They don't adhere to their own contract. I paid $125.00 for contractor Switch Electric to come out here he wanted to put in a bigger fan, paint etc...any other words he was trying to make a lot of money off of them they said no. I requested budget electric, because the exhaust fan in bathroom was making a loud noise like a helicopter, it was going out AHS refused to fix or repair it, after paying $125.00 the exhaust fan went out AHS refused to fix I had to pay $150.00 Marcy Cody told me to submit receipt to them and they would reimburse me, Why am I being treated differently? I am disabled, my mom is disabled. As of todate have not been reimbursed, by AHS
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American Home Shield Corp’s Complaint History (13):
13 claims are currently posted for public review and comment
:
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Contract / Agreement / Promise dispute
- Customer service runarounds
Claimant says:AHS delays and not replace my non repairable Heat Pump up to contractual Standards of SEER 13 and Hep 7.7. Offer only an buy out which will not pay for replacement cost.
Also would not provide a copy of my contract in a timely manner.
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Contract / Agreement / Promise dispute
- Customer service runarounds
Claimant says:They have not lived up to their contract. They take a very long period of time in having someone look at my problem. They are rude and unwilling to listen to my experts. Also they are unwilling to pay for anything and have created numerous problems for me and my wife.
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Contract / Agreement / Promise dispute
- Problem with a service
Claimant says:I have a contract with American Home Shield which is suppose to provide coverage for my garage door opener but they have indicated that two experts have stated that it is my garage door that needs to be fixed, maintained, or was the cause of my garage door opener's front guide arm to bend. The first technician, whom I could not be with, indicated ...
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