AOL.com - America Online’s Complaint History (2):
2 claims are currently posted for public review and comment
:
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
- Problem with a service
Claimant says:I had an appointment in a town 60 miles away. My arrangement was that if there were any changes simply leave an email to that effect. I tried to check my email before I left but AOL said that the email was not in service and "try back later." Rather than stand up my appointment, I drove 60 miles each way only to find that he had cancelled the ap...
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- Claim
- Seeking:
For:
- Customer service runarounds
- Failure to honor promises
- Poor Value for Money
- Problem with a service
Claimant says:cI have been told that a box for my broken computer would be sent, yet six weeks later, no boa has arrived. I pay $26 a month for Extended Computer Protection and have spent many, many hours on the phone diagnosing this computer. AOL reps even had me to talk to their service company, Asurion, in Rochester, NY and a supervisor there told me a box...
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