Complaint History & Business Rating for AT&T - Headquarters

208 S Akard St Ste 110, Dallas, Texas, 75202-4209 , United States.

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What AT&T - Headquarters customers think NEW

Comments and Feedback from Users

  • Commented By:Frank M.
  • Recommended:No
  • On:19-Jun-2017
Frank M. says: Still waiting for $45 check from AT&T since May 5, 2017 for Go Phone minutes i never used.
Promised by AT&T from Atty Gen. Office 3 weeks ago i would get refund. Never came
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  • Commented By:Mary M.
  • Recommended:No
  • On:23-Apr-2017
Mary M. says: Still owes me $22.98. I just gave up.
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  • Commented By:Diana M.
  • Recommended:No
  • On:22-Mar-2017
Diana M. says: Absolutely not.
The State of California requires all business located outside of California to have an AGENT FOR SERVICE on file with the California Secretary of State's office.

A claim will be filed in Small Claims courts as soon as the Agent for Service can be identified. The Business Search for AT&T, Inc. provided an Agent for Service in Delaware not in California.

My claim is for:
HARASSMENT from AT&T's employees
CHANGES to my ACCOUNT without my authorization (many times)
UNAUTHORIZED CHARGES to my ACCOUNT that did not belong to me PHONES that did not work properly
EXCESSIVE time on the phone with AT&T (AT&T does not show 611 minutes)
NO SERVICE where I live, cannot call out nor receive any calls
PAID for DATA that I NEVER requested nor used.
PAID for late fees, re activation, increased surcharges, government fees, and taxes the were NEVER credited back to my account.
NO Explanation has ever been given to me about the changes, etc.

This is not how I intended this matter to be resolved but I have wasted many hours communicating or TRYING to communicate with AT&T's Customer Service, AT&T's Billing, AT&T's Tech Support, AT&T's Sales, and most importantly, AT&T's Secretary for the President, Ms Africa Williams.

April 16, 2017 makes a year sense I've heard back from "ANYONE" at AT&T and my problems have NOT BEEN RESOLVED and I continue paying late fees on my bill that I am not responsible for.
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  • Commented By:Bonnie P.
  • Recommended:No
  • On:21-Mar-2017
Bonnie P. says: I have been waiting since 3/9/17 to a dispute I filed with AT&T, regarding an additional charge entitled, "One-7ime Usage Charge" for $21.87. Neither your customer service rep (Jessica) nor Manager (Rebecca) could explain the reason for this charge. To date, I have not received any reply from AT&T regarding my dispute and will continue to alert the BBB as to the status on this issue. I wish to be reimbursed the $21.87 immediately. These continual increases in billing are becoming ridiculous, especially when the employees can't even explain the reason for the additional fee.
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  • Commented By:Robert W.
  • Recommended:No
  • On:29-Jul-2016
Robert W. says: They do not respond to your complaints!!!
They overcharge you for services and bill you for services you never ask for!!!
When you call them they put you on hold and let you hang there for 10 or 15 minutes
and then they disconnect. Nice job AT&T you guys should be proud to know that you
just screwed another customer.
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AT&T - Headquarters’s Complaint History (57):

58 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    Julian Buantello vs. At&T - Headquarters

    For:
    • Problem with a service
    Claimant says:<p>My 88 year old mother in law that lives in a rest home has been having an issue with her wireless land phone for 2 months. Due to Covid, its very difficult to get her out to try and meet the demands that ATT has asked to resolve this problem. We have been to 3 different AT&T stores and are told something different each time. She hasn't driven in...
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    • Claim
    • Seeking:

    My Claim vs. At&T

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Customer service runarounds
    • Overcharge or billing error
    Claimant says:Back in May, AT&T's WiFi got very bad connection, when we called, they just sent us a HOT SPOT. Since it's not functioning well, we called back, and they referred us to UVerse Internet Service. We did and starting U Verse service on 5/25/18, of course got bill since then. As to returning HOT SPOT, they kept telling us only our boss Eddy can return...
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    • Claim
    • Seeking:

    T.S. vs. At & T Cellular Phone Service

    For:
    • "I just feel ripped off."
    • Overcharge or billing error
    Claimant says:<p>I have been dealing with At&T since March 2017.  I bought out 2 lines that were my tablets and paid the final bill and I am receivng bills for the 2 tablets, I am receiving a bill from a past due balance as well as being charged for the 2 tablets.</p> <p>I have documentation of letters that I have sent to them in regards to this.  I have even se...
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    • Claim
    • Seeking:

    Fallowing through with late mothers wishes vs. At&T (Headquarters)

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Contract / Agreement dispute
    • Customer service runarounds
    Claimant says:Been being overcharged for the entire time that we have been with AT&T and I contacted the FCC and I was contacted by Barbara Langhorn with the President office who told me that it would be resolved in 3 months for it to reflect on our bill and that never happened. I again contacted the FCC and Barbara Langhorn contacted me again and told me that I...
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    • Claim
    • Seeking:

    Att Wireless Dispute

    For:
    • "I just feel ripped off."
    • "This feels like a scam to me."
    • Bad business practices
    • Customer service runarounds
    Claimant says:Apple has made a setting defaulted on that if you have wifi on and the signal is weak that it will use data instead causing tons of overages. Customers of Att that have iPhone's are not made aware of this setting. By luck I called and complained that I had my wifi on and was still getting large overage charges continually and that one rep told me....
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»

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