Comments and Feedback from Users
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Commented By:John H.
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Recommended:No
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On:09-May-2016
John H. says:
we had a problem with a tv & had the extra warrenty. The tv cracked less the 3 months and best buy said the warrenty we bought didn't cover it. Their corp. office & managers told us they could't do anything to help us. I called channel 4 news to get some help. And within a week best buy thought they better do the right thing and resolve the problem. We got our money back & they got the broken tv. Thanks to channel 4 news, we got them to do the right thing. If not we would have had to pay for a tv that was useless $1800.00
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Best Buy (Headquarters)’s Complaint History (19):
19 claims are currently posted for public review and comment
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Overcharge or billing error
- Problem with a service
Claimant says:I called Best Buy to fix my refrigerator which I purchased at Best Buy. My refrigerator was making a lot of noise and the temperature was register at 53 degree. I had to pay 150.00 service call on 5/19/2014
Best Buy came out and said they had to order the part. On 5/28/2014 they came and installed the new part which cost me 94.89. Within 30 days ...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Problem with a service
Claimant says:on 1/14/14 I purchased a 39" TV and charged it to my account at Best Buy It was picked up by my wife and myself at the store at 300 brown rd in auburn hills. upon returning to my home I discovered the set had a white line on the side and a slight dent on top. I returned it to the customer service desk and was met by mike rodriguez who identifie...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
- Problem with a product
Claimant says:I BOUGHT A TOSHIBA LAPTOP ON SEPT.25, 2013. IT WAS PASSWORD LOCKED. TOSHIBA SAID TO SEND IT TO JEFFERSON TN. I AM STILL WAITING FOR IT TO BE RETURNED. THEY SAY THE PART HASN'T COME IN. THE COMPUTER WAS DOIOS LOCKED.
I'M TRIED OF WAITING, I HAVE WASTED ALMOST 1,000 DOLLARS ON THIS, AND NO ANSWERS YET. WHAT CAN I DO ABOUT THIS?
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- Claim
- Seeking:
Claimant says:In October of 2012 I bought a new Dell Inspiron 17R SE 7720 laptop computer, Worked fine until May of 2013 then would no longer boot-up? I found the answer on Dell"s website, Turn"s out that Windows 8 and the bio"s on the laptop don"t work together! I went to Best Buy and they told me this was a software problem and thus not their"s! Even though th...
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- Claim
- Seeking:
For:
- Bad business practices
- Customer service runarounds
- Problem with a product
- Problem with a service
Claimant says:I feel discriminated by the employee yet I don't want him to be terminated but just retrain
Poor customer service
Please contact me as soon as possible at (6618781471)To whom it might concern .... Good morning my name is Oscar I just wanted to let you know that I always and mostly every other week I purchase something from the best buy located in...
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