Complaint History & Business Rating for Best Buy (Headquarters)

7601 Penn Ave S, Richfield, Minnesota, 55423-3683, United States.

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  • Officer(s): Mr. Hubert Joly

What Best Buy (Headquarters) customers think NEW

Comments and Feedback from Users

  • Commented By:Michelle B.
  • Recommended:No
  • On:15-May-2017
Michelle B. says: Sales person talked us into a lenovo computer which the Motherboard crashed twice within 5 weeks apart and they will not replace it .... the Computer is defective. So they feel i should just throw away my 329.00 and just buy another one. that is not the correct way to resolve this solution. i only used it a dozen times it is just defective.
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  • Commented By:Darie A.
  • Recommended:Yes
  • On:05-Jun-2016
Darie A. says: WHEN I WENT BACK TO THE BEST BUY STORE TO RETURN DEFECTIVE TV, I GOT A SAMSUNG SMART TELEVISION WHICH I PAID A EXTRA $$130.00 BECAUSE I FELT THE DEFECTIVE TV WAS DAMAGED BEING DELIVERED TO ME WHICH MADE ME DECIDE TO NEVER HAVE A TV DELIVERED INSTEAD GO TO THE STORE TO PURCHASE A TV.
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  • Commented By:John H.
  • Recommended:No
  • On:09-May-2016
John H. says: we had a problem with a tv & had the extra warrenty. The tv cracked less the 3 months and best buy said the warrenty we bought didn't cover it. Their corp. office & managers told us they could't do anything to help us. I called channel 4 news to get some help. And within a week best buy thought they better do the right thing and resolve the problem. We got our money back & they got the broken tv. Thanks to channel 4 news, we got them to do the right thing. If not we would have had to pay for a tv that was useless $1800.00
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  • Commented By:Gary M.
  • Recommended:Maybe
  • On:08-Apr-2016
Gary M. says: depends if you replace the computer that geek squad broke at your blaine mn store
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  • Commented By:Herbert J.
  • Recommended:No
  • On:26-Jan-2016
Herbert J. says: They are only in business to make money and don't care about their mistakes that cost you money.
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Best Buy (Headquarters)’s Complaint History (19):

19 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    Simulated products @ Best Buy

    For:
    • "I just feel ripped off."
    • Bad Advice
    • Policy
    • Questionable Business Practices
    Claimant says:I bought a brand new Toshiba laptop pc, not refurbished, back in May of 2010, they installed a Trend Antispyware disc that wasn't compatible with my laptop & instead of giving me the original restored discs, they gave me copies that were downloaded, burned or copied. I inquired about those issues when I first had to take my pc back because of viru...
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    • Claim
    • Seeking:

    defective Gateway Laptop & lost software

    For:
    • "I just feel ripped off."
    • Questionable Business Practices
    • Service Problem
    Claimant says:Best Buy GeekSquad has had my laptop in for repair since july 3rd. On my last visit to the store, the computer still does not work. That was on September 7th. I have not heard from them yet. I talked with thier consumer affairs and they will not return my calls!
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«»

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