Complaint History & Business Rating for Candlewood Suites, Erie, Pa

2010-2020 Edinboro Road, Erie, Pennsylvania, 16509, United States.

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  • Commented By:Allison M.
  • Recommended:No
  • On:19-Sep-2016
Allison M. says: My bracelet was stolen from a room in which the door was not locking. I have a summary of the police report which confirms this fact and a hotel employee was sent to help me relocate to a different room. I also have an e-mail from Lisa Chilson, Director of Operations from Chase Hotel Group, stating that an insurance claim was filed and I would be contacted soon. Kate Darafany, also of Chase Hotel Group, in her response denied all of these facts and said I was a hotel guest "off and on" for a couple of weeks although my receipt clearly shows I was a paying customer from June 27-July 31 (the date she asked me to leave the facility). This hotel also has terrible reviews from other guests. Please read all reviews before staying here and don't leave any valuables unattended. Thanks,
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