Comments and Feedback from Users
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Commented By:Charles S.
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Recommended:No
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On:27-Aug-2016
Charles S. says:
CenturyLink is an absolute nightmare to deal with, starting with just getting anyone that has the authority to correct an issue. Once I did talk to someone to do the research requisite in the fair resolution of my initial claim, they did, indeed, verify that I had been given erroneous information by their employee and their response was that, even though that employee had given me bad information but that they still wouldn't accept any responsibility for what I had been told. I have never encountered such poor judgement or willingness to accept responsibility for their errors. I haven't heard from anyone about resolving the issue and, the last conversation I had because they charged my account in error, they threatened me by saying if I didn't pay, they would send the erroneous charge to a collection agency. Based on my issue and the many others I have read, it's only possible that their business practices are borderline, if not totally, corrupt.
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Commented By:Pat A.
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Recommended:No
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On:30-Mar-2016
Pat A. says:
Bait & Switch initial sales (never resolved). MANY frustrating hours on phone trying to resolve, and new problems kept happening. Switched from direct-pay to billing, didn't get bill, charged late fee, found out they had misspelled street AND CALIFORNIA; when got "corrected" bill it was for a DIFFERANT amount, and they now misspelled my name. Then they sent me a mystery refund that didn't correspond to ANYTHING. If you have a problem, count on spending at LEAST one full day waiting, being disconnected, being transferred to the wrong department ("Sorry, we can't transfer you, call the main number again", being told you don't have an account (or "It's closed"), or they can't find any record of prior calls or problems. SOO sorry I ever got involved, and now I'm stuck in a contract (of indeterminate length, I am told different things).
Respond. Click here if you're authorized to respond to Centurylink (Headquarters) customer comments or edit information on this profile.
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Commented By:Chuck C.
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Recommended:No
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On:27-Feb-2016
Chuck C. says:
Signed up for Century Link was lied to about the speed told it would be hooked up in week and a half then shopped around found much higher speed internet cheaper with someone else tried to call to cancel waited on the phone 45 minutes gave up called the number to get service the call was answered immediately but they would not help so I waited for the call from the technician I was told I would receive it never came the said they hooked up my service but never called or came in like I was told they would they are only concerned with making money not customer service which is why they won't get my business
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Centurylink (Headquarters)’s Complaint History (30):
30 claims are currently posted for public review and comment
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- Claim
- Seeking:
For:
- Rude or Unprofessional Behavior
Claimant says:I keep getting a final bill from Century link , I have never had service with them. They sent out a representative to hook us up for internet service, however there was no phone line into our home, also there was no line on the pole in the ally, we told the rep we would be staying with Comcast. They also sent a package that we returned without acc...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Contract / Agreement dispute
- Failure to honor promises
- Overcharge or billing error
Claimant says:have a seasonal summer cabin on GGull Lake,near Brainerd.we wanted internet sevice for the summer months------and land line phone as well........tech man came out twice to hook up--------to no avail-------no service bills were sent to my home in Bloomington--not knowing we were not connected ------nearly 400.00 was paid-no service--called to discon...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
- Overcharge or billing error
Claimant says:for the last 15 months century link has been taking money out of my mothers account. I had switched her from century link to charter as charter had a package deal. centurylink continued to charge my mom for the same phone number. I am asking century link to reimberse my mom in the amount of $2075.00 my moms name is Margaret Danielson her # was 4...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Overcharge or billing error
Claimant says:THEY HAVE ADDED ITEMS TO MY SERVICE THINGS I DON'T NEED . LIKE PURE BROADBAND PACKAGE HIGH SPEED INTERNET; ACCESS LINE. 911 SERVICE OUTBOUND CALL BLOCK TOLL RESTRICTION SUBSCRIBER LINE CHARGE AND NON PUBLISHED NUMBER. MY MONTHLY CHARGES WAS TO BE $56.95 FOR INTERNET SERVICE OLNY FOR THE FRIST FEW MONTHS THAT WAS WHAT I WAS PAYING. LAST MONTH THEY ...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
- Failure to honor promises
Claimant says:I was a customer of CenturyLink (phone, internet and Dish cable) for 4 years and two months. The cable service was terrible and every rain or snow storm knocked out service and CenturyLink refused to adjust for non delivery of product. I had Comcast install all three on March 28th and cancelled all three with CenturyLink that day. Centurylink o...
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