Comments and Feedback from Users
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Commented By:Charles S.
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Recommended:No
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On:27-Aug-2016
Charles S. says:
CenturyLink is an absolute nightmare to deal with, starting with just getting anyone that has the authority to correct an issue. Once I did talk to someone to do the research requisite in the fair resolution of my initial claim, they did, indeed, verify that I had been given erroneous information by their employee and their response was that, even though that employee had given me bad information but that they still wouldn't accept any responsibility for what I had been told. I have never encountered such poor judgement or willingness to accept responsibility for their errors. I haven't heard from anyone about resolving the issue and, the last conversation I had because they charged my account in error, they threatened me by saying if I didn't pay, they would send the erroneous charge to a collection agency. Based on my issue and the many others I have read, it's only possible that their business practices are borderline, if not totally, corrupt.
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Commented By:Pat A.
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Recommended:No
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On:30-Mar-2016
Pat A. says:
Bait & Switch initial sales (never resolved). MANY frustrating hours on phone trying to resolve, and new problems kept happening. Switched from direct-pay to billing, didn't get bill, charged late fee, found out they had misspelled street AND CALIFORNIA; when got "corrected" bill it was for a DIFFERANT amount, and they now misspelled my name. Then they sent me a mystery refund that didn't correspond to ANYTHING. If you have a problem, count on spending at LEAST one full day waiting, being disconnected, being transferred to the wrong department ("Sorry, we can't transfer you, call the main number again", being told you don't have an account (or "It's closed"), or they can't find any record of prior calls or problems. SOO sorry I ever got involved, and now I'm stuck in a contract (of indeterminate length, I am told different things).
Respond. Click here if you're authorized to respond to Centurylink (Headquarters) customer comments or edit information on this profile.
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Commented By:Chuck C.
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Recommended:No
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On:27-Feb-2016
Chuck C. says:
Signed up for Century Link was lied to about the speed told it would be hooked up in week and a half then shopped around found much higher speed internet cheaper with someone else tried to call to cancel waited on the phone 45 minutes gave up called the number to get service the call was answered immediately but they would not help so I waited for the call from the technician I was told I would receive it never came the said they hooked up my service but never called or came in like I was told they would they are only concerned with making money not customer service which is why they won't get my business
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Centurylink (Headquarters)’s Complaint History (30):
30 claims are currently posted for public review and comment
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- Claim
- Seeking:
For:
- Contract / Agreement / Promise dispute
- Customer service runarounds
- Overcharge or billing error
Claimant says:They quoted me $81.95 per month for internet and phone but my bills were $226.21 per month. When I tried to cancel, they told me the difference was taxes which clearly wasn't. Then they sent me to collections for $1350.00 when I only had their service for 2 1/2 months.
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- Claim
- Seeking:
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Customer service runarounds
- Overcharge or billing error
Claimant says:I had my telephone and internet service with Century link. Then I disconnected my phone service so I just had the internet. In April I sold my house and disconnected my internet service. I had them taking the payments out of my checking account, big mistake! I have called them many times and was assured that they would no longer deduct the payment...
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- Claim
- Seeking:
For:
- Customer service runarounds
- Problem with a product
- Problem with a service
Claimant says:Had slow dsl speed, made trouble report was told the trouble was my computer and I needed a new computer. Bought a new computer, same trouble. I made another trouble ticket and was told trouble was my modem, Was sent new modem, still slow speed and now no wireless. Called in again tech came out replaced modem and left, still slow speed and no wirel...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Contract / Agreement / Promise dispute
Claimant says:On Friday August 17 2012 I made a call to Century link to ask about the tv, phone@internet service, the number I called was 1-888-641-8509.
The service rep I was talking to was a man Cody. I asked about the bundle package, Cody gave me a price for the tv, phone@internet.He said that the price is locked for 3 and years and there is no contract. I ...
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