Complaint History & Business Rating for Classy Closets

105 Far Horizons Dr, Shelton, Connecticut, 6484, United States.

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No unresolved complaints againt Classy Closets.
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  • Commented By:Sue N.
  • Recommended:No
  • On:02-Mar-2022
Sue N. says: They tore out shelving they weren't suppose to and I'm having difficulty having the shelving replaced. The salesperson took two weeks to get us any drawings and was not very responsive when I tried to contact her with changes. We were not clear on what we were getting and she didn't plan a design that worked for us. I have less usable space than I had before they came out. When I called to find out why the shelves were taken out and not replaced I found out our sales rep had left the company. The new rep wanted to design changes over the phone and had no interest to come out to see my needs. I have been without a closet for 7 days now waiting to hear back when they would resolve the shelving. I was told today it would be 10 more days before my shelves would be replaced. In the meantime my clothes are in the garage in boxes, suitcases and my husband's home office. I will have to personally make changes to the design before I can hang anything. This whole situation has left me quite angry and extremely frustrated. I would never recommend Classy Closets or ever use them again.
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