Comments and Feedback from Users
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Commented By:Valerie H.
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Recommended:No
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On:22-May-2017
Valerie H. says:
the last two computers I bought from them a tablet and laptop have been nothing but disasters. The tablet has been sent back and worked on at home too many times. The laptop screen fill apart and Dell could not fix it so they sent a refurbished one and this computer is coming apart too. I am afraid to open or close it because the keyboard is coming apart at the hinges and I don't know how much longer it will work.
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Commented By:Lydia W.
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Recommended:No
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On:15-Jun-2016
Lydia W. says:
There was li I wasttle to no contact with me from either Dell or People claim regarding this matter. The only answer I received was from a Dell technician. I thought that someone in Authority would look at this claim; it was t old to me by
a Premium Support tech who said the claim was denied. After continuing Now,, Premium support ( my son purchased) I was told I would need to pay $399,or $499 to have a senior tech help me with that. I kept getting calls from Dell until I said I would not buy that. Now I'm unable to submit this unless I log on to Facebook. I give up!!!
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Message from the PeopleClaim Administration: “All claims not marked as closed as of 2/8/16 mailed or re-mailed to the CEO of Dell Inc., Mr Michael Dell.
If you are the claimant, and the company contacted you personally to resolve this issue, please log into your response page, or contact us at support@peopleclaim.com, to ensure that the claim is properly closed.
If you are the respondent, please log into your response page, or contact us at support@peopleclaim.com if you need assistance.
If you are the claimant, and the company contacted you personally to resolve this issue, please log into your response page, or contact us at support@peopleclaim.com, to ensure that the claim is properly closed.
If you are the respondent, please log into your response page, or contact us at support@peopleclaim.com if you need assistance.”
Dell Inc’s Complaint History (10):
10 claims are currently posted for public review and comment
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Problem with a product
Claimant says:<p>Dell Computers,</p>
<p>I have brought Dell products forever and I will never buy another Dell Product again. Here's the reason</p>
<p>I bought a brand new laptop computer from them which I spent my time call Dell help then ever. Then the computer screen just started to fall apart I mean really really coming a part. I had this computer under w...
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- Claim
- Seeking:
Claimant says:I purchased a Premium support and warranty from Dell. It was to have included onsite support. My screen broke and initially they would not come to fix it. So I sent it in. It cam back with a new screen, but something was wrong - it kept acting like something was touching the screen. I should add that it took them 20 days to send me my computer...
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- Claim
- Seeking:
For:
- Bad business practices
- Customer service runarounds
- Problem with a product
Claimant says:I have been frustrated for weeks trying to connect me to a person/department to help me. I want to return this Dell laptop Inspiron 15 because I cannot work with it. Among other problems: if I am on website, without my doing anything;scrolling has been difficult, to say the least. I was 4 days late for the return date as my son, Mark purchased it f...
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- Claim
- Seeking:
For:
- Customer service runarounds
- Problem with a product
- Problem with a service
Claimant says:My husband purchased a Dell Inspiron 3531 laptop October 2014 as a birthday present for me. The laptop never performed well. The screen continuously faded completely . I made the mistake of thinking I was doing something wrong and asked advice from friends/relatives who are talented and knowledgeable about computers. The fading continued. Finally, ...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
- Problem with a product
Claimant says:I have had an XPS L502X Dell Laptop for just over a year and am continually having issues with it. The cord will not always charge my battery, and the computer itself will not always recognize the cord. The first time it happened, Dell sent me a new motherboard and a new cord. These were installed and initially worked fine. A short time later, I st...
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