Complaint History & Business Rating for E*Trade Financial Corporation

1271 Avenue of the Americas 14th Floor, New York, New York, 10020-1302, United States.

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What E*Trade Financial Corporation customers think NEW

Comments and Feedback from Users

  • Commented By:Jill P.
  • Recommended:No
  • On:15-Sep-2017
Jill P. says: 1. Incompetence all around. E-trade mishandled my tax records, deleted some transactions supporting cost basis. After I brought this to e-trade attention the cost basis team erroneously duplicated a sale transaction that added over $70,000 to my taxable gains. It took over a month and many phone calls and e-mails to correct the errors.
2. Luck of transparency. E-trade does not show net gains and losses - it is their practice to not to show commissions. After taking over OptionHouse accounts the first thing e-trade did was to remove all functionality showing net cost and commissions. E-trade also removed the screen note showing the number of free trades left on the account. When I called asking how many free trades left in my account e-trade customer service refused to answer. Lies, lies, lies - don't worry, OptionHouse customers - the platform will remain the same and started removing and breaking platform functionality on day one.
3. Substandard Options Platform. After taking over OptionsHouse platform e-trade started removing valuable functionality an breaking many remaining platform features. E-trade cares first about hiding total commissions and reducing the cost of platform maintenance but the customers' needs don't matter much. E-trade's data feed has flaws and often displays blank spaces in the Options Chain. All reports about platform malfunctioning are being ignored.
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E*Trade Financial Corporation’s Complaint History (2):

2 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    E*Trade Dispute (acct.# 6529- 8170).....call 1-800-ETRADE-1

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Problem with a service
    Claimant says:I had a mutual fund ( Benham Capital Management) that was absorbed by e*TRADE in 1985. I was informed that at age 59 1/2 , you can begin withdrawals, so I elected to close out my acct.entirely, & they sent me a check for the proceeds( $300+ ),but it was made out to my former name,"Wang J.Kirov". I requested that they re-issue the liquidated ass...
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    • Claim
    • Seeking:

    Etrade falls short

    For:
    • Bad business or marketing practices
    • Contract / Agreement / Promise dispute
    • Problem with a service
    Claimant says:I spoke to Dino Pappas Relations Manager at Etrade assigned to me as early at 10-7-10 regarding the 10-15-10 deadline to open my SEP IRA, so I could deposit my monies. He advised on this date, there would be no problem. I have confirmed of when I faxed information to him, and sent papers by certified mail confirming their receipt date of 10-12-10...
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