Complaint History & Business Rating for Expert Car Care

Elizabeth G. says: Mechanic Steven lied to me regarding 9 nails in my tires. Lied to me regarding needing brakes and rotors on the rear end of my car. PAID $400.00. Drove off the property, NO BRAKES! Mechanic Steven REFUSED to acknowledge!! I am a senior citizen, disabled, and I have a son who has Stage 4, Metastic Testicular Cancer, receiving daily Chemotherapy. I explained the very critical status of my car being safe, reliable, dependable 24/7. I was almost in a accident due to being unable to stop due to NO BRAKES. Called EXPERT CAR CARE, WINTER PARK to no avail. Saturday, drove to said company. I was treated rudey by Mechanic Steven. Once again discounted. Told I would have to come back when he had more time. Once again I was unable to stop due to NO BRAKES. Drove to The Don Reed Ford Dealership. Acknowledged I had 9 nails in my tires. Needed Master Cylinder. Called said company again. Requested the owner call me. James R. Sada called. told me to go to location. He was going to repair the brakes and put the tires we had previously discussed, Michilenes on my car due to the fact Expert Car Care put me back on the road in a dangerous situation. I drove to said company. Mechanic John stated he was now in charge. He told me he was putting brake pads and rotors on the front and tires per owner. Mechanic John had the employees close up the business while I sat there in the dark, alone scared, my car gone. I walked out side, Mechanic John drove up in my car. Said brakes fine. I left in my car. NO PAPER WORK, NO RECEIPTS REFLECTING THE PRODUCTS USED, I NEVER SIGNED OR AUTHORIZED SAID PRODUCTS, NO ESTIMATES ETC. ONCE AGAIN I HAD NO BRAKES. NOW MY CAR HAS SQUEALING NOISE ON THE RIGHT SIDE OF CAR. I CALL BACK TO EXPERT CAR CARE, NOW I REALIZE EXPERT CAR CARE NEVER PUT THE MICHELINE TIRES ON MY CAR, I AM INFORMED BY REPUTABLE FORD DEALERSHIP THE TIRES ON MY CAR HAVE A EXTREMELY HIGH MORTALITY RATE. I LEAVE NUMEROUS MESSAGES FOR OWNER TO NO AVAIL!!!! ONCE AGAIN I RETURN, NOW MECHANIC EMMANUEL IS IN CHARGE. STATES I NEED MASTER CYLINDER. AFTER ALL THIS MY BRAKES STILL NOT WORKING PROPERLY. STILL SQUEALING. OWNER, JAMES R. SADA CALLS ME, Dec 1, 2015. STATES HE WILL PERSONALLY REPLACE ALL BRAKES, ROTORS, TIRES.,PERSONALLY. I ARRIVE. OWNER JAMES R SADA COMPLETELY STRIPS MY CAR. PUTS CAR ON LIFT. DISAPPEARS. PROMISED PARTS WOULD BE THERE. NOT TRUE. PROMISED ONE HOUR MAX. JAMES R. SADA KNEW MY SON HAD CHEMOTHERAPY. OWNER, FORCED ME TO WAIT 5 HOURS. MECHANIC JOHN REFUSED TO CHANGE THE TIRES THEY FRAUDENTLY PUT ON MY CAR. REFUSED TO REPLACE THE BRAKES AND ROTORS. REFUSED TO REALEASE MY CAR UNTIL I PAID $1700.00 FOR WORK I NEVER NEEDED. NEVER AUTHORIZED. NEVER SIGNED FOR. MY BRAKE PROBLEM STILL EXISTS. TO VERBALLY, MENTALLY, FINANCIALLY ASSAULT A FEMALE DISABLED SENIOR CITIZEN SPEAKS VOLUMES ABOUT JAMES R. SADA, STEVEN, AND JOHN, AT EXPERT CARE. MY MONEY WAS INTENTIONALLY STOLEN FROM ME. WHEN I FIRST ARRIVED THE VERY FIRST DAY, I WAS TRUSTING. I PAID ACCORDINGLY. BUT THE SAME PROBLEM REMAINED NO BRAKES. I RETURNED 5 TIMES TO HAVE MY BRAKES REPAIRED CORRECTLY. I NEVER NEEDED ALL THE PARTS AND LABOR TO DATE BECAUSE I STILL DO NOT HAVE BRAKES AND THE SQUEALING NOISE CONITUES TO EXIST!!!!!. I HAVE NO PROBLEM PAYING FOR HONESTY AND RESOLVING THE PROBLEM. BUT EXPERT CAR CARE HAS CONTINUED TO LIE TO ME AND FRAUDENTLY PERFORM UNAUTHORIZED WORK. I HAD EVERY INTENTION OF PAYING FOR MICHELINE TIRES. JAMES R. SADA HAS FRAUDENTLY SOLD ME TIRES I NEVER AUTHORIZED. NEVER EVEN HEARD OF. HAS A EXTREMELY HIGH MORTALITY RATE. JAMES R. SADA, EXPERT CAR CARE, ARE NOT HONEST, THEY LIE, INTENTIONALY AND KNOWINGLY THEY ARE NOT SELLING QUALITY PARTS AND LABOR. DUE TO THE FACT JAMES R. SADA IS NO WHERE TO BE FOUND, NEVER RETURNS TELEPHONE CALLS, NEVER PROVIDES ESTIMATES, RECEITPS, AUTHORIZATIONS ETC. I ELECTED TO MAIL HIM A LETTER AND EXPLAIN THE TRUE FACTS AT HAND AND THE VERY FACT I WANTED THE MICHELEN TIRES WE SPOKE ABOUT ON MY VERY FIRST VISIT. I HAVE THE PRINTOUT JAMES R. SADA PROVIDED ME ON HIS LETTERHEAD WITH THE COST. I EXPECTED TO PAY FOR EXACTLY WHAT I EXPECTED, NOTHING LESS. ALL MY LIFE I HAVE PURCHASED MICHELIN TIRES AND OR PIRRELLI TIRES. NEVER HAVE I EVER WAIVERED. NEVER NEVER DO BUSINESS WITH ANY BUSINESS ASSOCIATED WITH JAMES R. SADA