Complaint History & Business Rating for Frontier Communications

401 Merritt 7, Norwalk, Connecticut, 06851-1000, United States.

Is this your business?
PeopleClaim Reliability Rating
Scale: A+ to F
Learn More
View it on map

What Frontier Communications customers think NEW

Comments and Feedback from Users

  • Commented By:Future V.
  • Recommended:No
  • On:06-Aug-2020
Future V. says: Frontier lost professional Voice Greeting - business technical features originally provided by Verizon changed without permission or notice around July 4, 2020 by Frontier. Since 7/4 there have been one technical problem after the other weekly and Frontier denies changes have occurred; and apparently can't fix them. Problems: static in outgoing calls, static in incoming calls off and on during call. To obtain the professional greeting the Voice Actor will have to physically come to the office to record into the Receiver of the phone set.
Respond. Click here if you're authorized to respond to Frontier Communications customer comments or edit information on this profile.
  • Commented By:Pam V.
  • Recommended:No
  • On:18-Jul-2016
Pam V. says: No because problem of slow service has not been resolved and no refund of $ has been received for promise of hi speed internet
Respond. Click here if you're authorized to respond to Frontier Communications customer comments or edit information on this profile.
  • Commented By:Judy S.
  • Recommended:No
  • On:14-Jul-2016
Judy S. says: Still fighting a final bill after FRONTIER breached my contract charging for video promotions once the charges were reversed.
Never get straight answers, ask for a supervisor no one calls back after being left on hold for hours.
Respond. Click here if you're authorized to respond to Frontier Communications customer comments or edit information on this profile.
  • Commented By:John T.
  • Recommended:No
  • On:10-May-2016
John T. says: Still having problems, called in again to their 1-200-239-4430 trouble line The girl that answered wanted me to access the DSL through the hard wire connected to my laptop by entering 198.168.254.42 I did as requested but she could not understand that process has never worked from the time I started using Frontier. That problem has been reported to them several times, But she kept asking for me to try again. At this point I requested a supervisor & she said they were all busy & we should try again. This is the type of idiots they summit their customers to. After requesting about fifteen more times she got a supervisor "Reith" or so he said, then he said that he was hearing clicks on the line & hung up. It's a shame that they can do this to customer's, I personally hope that they go out of business, I know that won't happen because the FCC is as worthless as the rest of our government made up of thieves & traitor's .
Respond. Click here if you're authorized to respond to Frontier Communications customer comments or edit information on this profile.
  • Commented By:Henry B.
  • Recommended:No
  • On:23-Feb-2016
Henry B. says: we are held captive by frontier for there are no other services available in our area and until we can get someone else we are at their mercy but we keep trying to get someone else
Respond. Click here if you're authorized to respond to Frontier Communications customer comments or edit information on this profile.
Rate Frontier Communications
  • General satisfaction
  • Quality of products or services
  • Responsiveness to problems or complaints
  • Value for money
  • Professionalism
Would you recommend Frontier Communications to a friend?
Submit Your rating and recommendation is not a claim filing. If you’re trying to resolve a dispute, please file a PeopleClaim here so that it can be properly communicated, negotiated and settled. Ratings and recommendations are usually not removed, although they may be subject to edit or removal.
Message from the PeopleClaim Administration: “All currently unresolved complaints against Frontier Communications mailed or re-mailed to headquarters on 1/19/2016.”

Frontier Communications’s Complaint History (14):

14 claims are currently posted for public review and comment :

«

Gain the power of numbers - Join PeopleClaim users negotiating with Frontier Communications to resolve their complaints.


Resolve My Complaint
The best way to resolve a dispute without a lawyer.

Browse businesses in Norwalk

Businesses in Connecticut by Cities (showing cities with most claims)
Businesses in Connecticut by Industry (showing industries with most claims)
Most frequently filed claims on PeopleClaim.com
Industries with the most complaints
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim