Comments and Feedback from Users
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Commented By:Future V.
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Recommended:No
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On:06-Aug-2020
Future V. says:
Frontier lost professional Voice Greeting - business technical features originally provided by Verizon changed without permission or notice around July 4, 2020 by Frontier. Since 7/4 there have been one technical problem after the other weekly and Frontier denies changes have occurred; and apparently can't fix them. Problems: static in outgoing calls, static in incoming calls off and on during call. To obtain the professional greeting the Voice Actor will have to physically come to the office to record into the Receiver of the phone set.
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Commented By:John T.
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Recommended:No
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On:10-May-2016
John T. says:
Still having problems, called in again to their 1-200-239-4430 trouble line The girl that answered wanted me to access the DSL through the hard wire connected to my laptop by entering 198.168.254.42 I did as requested but she could not understand that process has never worked from the time I started using Frontier. That problem has been reported to them several times, But she kept asking for me to try again. At this point I requested a supervisor & she said they were all busy & we should try again. This is the type of idiots they summit their customers to. After requesting about fifteen more times she got a supervisor "Reith" or so he said, then he said that he was hearing clicks on the line & hung up. It's a shame that they can do this to customer's, I personally hope that they go out of business, I know that won't happen because the FCC is as worthless as the rest of our government made up of thieves & traitor's .
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Message from the PeopleClaim Administration: “All currently unresolved complaints against
Frontier Communications mailed or re-mailed to headquarters on 1/19/2016.”
Frontier Communications’s Complaint History (14):
14 claims are currently posted for public review and comment
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Overcharge or billing error
Claimant says:want my $95.00 back plus 14.99 that I was charged. I don't think companys should be able to rob and lie to people
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- Claim
- Seeking:
For:
- Problem with a product
- Problem with a service
Claimant says:<p>I would like to file a complaint against frontier communications. we are without phone service constantly. we thought whe they took it from verizon it would improve but it's way worse!</p>
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Overcharge or billing error
- Problem with a service
Claimant says:Back in April 2016 when Verizon re-labeled themselves as Frontier, they had been taking our payment to Verizon and issued them for the new "and improved" Frontier Communications. Verizon Wireless notified us of Disconnection unless payment was made. When I looked at our bill carefully I noticed we had a credit of $828.94 due to the miss-allocate...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Customer service runarounds
- Overcharge or billing error
Claimant says:<p>We sold our house and moved in July of last year. We called all of our utilities and cancelled their services before the 9th of July 2016. Frontier Communications says we didn't call until january of 2017. When we get a bill my wife pays them, and did so until October resulting in an over payment of $515.35. We called and were told that it would...
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- Claim
- Seeking:
Claimant says:Frontier Terrible service
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