Complaint History & Business Rating for Hale Koa Hotel

2055 Kalia Rd, Honolulu, Hawaii, 96815, United States.

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What Hale Koa Hotel customers think NEW

No unresolved complaints againt Hale Koa Hotel.
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Comments and Feedback from Users

  • Commented By:Jeremy L.
  • Recommended:No
  • On:08-Nov-2021
Jeremy L. says: Hale Koa is okay aside from the pool with kids. We have an 8 year old that they made him wear a life vest constantly even thought we were always in the pool with him and over 48". The pool is only 48" at its deepest point! The lifeguards are constantly belittling you and make you dread going to the pool. They even questioned the age of our 5 year old and called to verify his age via our hotel registration. Everyone we interacted with called the pool the "NO FUN ZONE". They have so many unrealistic rules that turned our vacation into a horrible time. If you have kids, DO NOT STAY HERE! I'll spend double the price to never stay here again. This hotel gets 1 star due to the pool alone.

Testimony from one of the lifeguards that quit because of this:

The main reason I quit is because of how the rules and regulations we follow made me treat and address guests and how the guest would respond when they heard of the rule. I never went a shift (especially after COVID) without getting literally screamed at by a guest. Hale Koa is no fun for anyone, trust me.
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  • Commented By:Ben W.
  • Recommended:Maybe
  • On:11-Jan-2020
Ben W. says: Here’s the deal. This is an MWR facility and now they run it like a corporate hotel. Active Duty military and retirees used to be able to visit the facilities. But no more. The purpose of this hotel has been tainted. And they will be raising rates very soon. I’d be curious to see what profit margin this hotel is running at. MWR is a non profit, and is not
allowed to run a business with profits exceeding 5%. It would interesting to see what they’re generating these days. Because it’s not about taking care of active duty or retirees anymore.
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