Hotels.com, L.P’s Complaint History (4):
4 claims are currently posted for public review and comment
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- Claim
- Seeking:
For:
- Overcharge or billing error
Claimant says:Hotels.com a subsidiary of Expedia, Charged My Credit Card 214.15 for a reservation made at 5:22 am. I was asleep. I called my Visa Acct. which gave me the number to Hotels.com. They told me they needed the confirmation number before they could help. I know that that is a crock. I worked for a Holiday inn for 9 years, and I'm sure they could h...
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- Claim
- Seeking:
For:
- Bad business or marketing practices
- Overcharge or billing error
- Unfulfilled promises
- Unreasonable Fees
Claimant says:Reservations were made through Hotels.com in March for a stay in Venice for May 29-June 1, 2013. We asked specifically for a private bath. The man over the phone said he found a Leonardo Hotel in Venice and we had him make the reservation. After the email arrived, we see that the room is with a shared bath. Trying to resolve this, I called Hote...
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- Claim
- Seeking:
Claimant says:Paid in advance and requested a smoking room at a hotel that has smoking rooms available. After assurances from Hotel.com agent, I booked the reservation and paid for 2 nights in advance. When I arrived at the hotel to check in, I was told that no smoking rooms would be available either night of my stay. The hotel policy was to charge a night's roo...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
Claimant says:Days Inn, Kemah, Texas - bad experience
This hotel is giving your company a REALLY bad name.
Upon our arrival to our room we noticed a musty/moldy smell. My husband pulled back the bed spread and noticed a water stain on the box spring. After a few minutes we decided it would be impossible to stay in this room for health reasons (asthma).
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