Complaint History & Business Rating for John Muir Health

1601 Ygnacio Valley Rd, 191653, Walnut Creek, California, 94598, United States.

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What John Muir Health customers think NEW

No unresolved complaints againt John Muir Health.
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Comments and Feedback from Users

  • Commented By:Rick S.
  • Recommended:No
  • On:10-Nov-2022
Rick S. says: the doctors and physicians i interacted with were amazing. the billing office and the customer service dept are deplorable. 30 -45 min hold times. people dont return calls for voicemails. they dont respond to email. its like communicating with the IRS. they make you feel like your needs dont matter.
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  • Commented By:Somari123
  • Recommended:No
  • On:05-Jan-2021
Somari123 says: when you have a lab test done, the doctor never calls you. They just mail out the results, or forget to mail them out and then you have to call again and ask them again. You can then call after hours and talk to a nurse answering service on the phone about the results or google the medical mumbo and try to figure out what it means. When you get a prescription, they leave off the dosage on the insert or label. You can leave a complaint on a voicemail for the practice manager but you'll never hear back.
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