Complaint History & Business Rating for Chase Bank - JP Morgan Chase & Co. Headquarters

Some businesses are built on overcoming obstacles. And 'Old Livernose', as the original John Pierpoint Morgan was called, certainly knew a thing or two about overcoming obstacles. How else to explain a man with a hideous 'excrescence' of a nose who was so successful with women that he even shared a mistress with King Edward VII?

JP swashbuckled his way through the Gilded Age's financial landscape, with enormous appetites for everything. He hauled the US out of the Panic of 1907, created the world's first billion-dollar business, financed the New York Times, and was a knowledgeable collector who donated heavily to the Metropolitan Museum of Art and the American Museum of Natural History. And that ain't even the tip of the iceberg – which, incidentally, JP avoided when he didn't claim his stateroom on the ill-fated Titanic.

Today's JPMorgan Chase & Co. is far more sedate. Built from some 1,200 predecessor institutions, however, it's still a financial powerhouse. Its business interests encompass everything from credit cards and personal checking to Treasury services, wealth management and international banking, with revenues totaling more than $96 billion. It has some $2.4 trillion in assets, and it holds roughly $128 billion in credit card loans.

According to the company, “Our mission is to be the best financial services company in the world. To achieve this goal, we focus relentlessly on carrying out our business principles, which are fundamental to everything we do: Aspire to be the best, Execute superbly, Build a great team and a winning culture.”

By far the biggest challenge facing the banking industry today is the continuing fallout from the 2008 financial meltdown – regulation and fines, along with consumer resentment. JPMorgan has paid out some $27.5 billion in fines over the last couple of years, including some related to its acquisition of imploding Bear Stearns. Digital disruption is also fast becoming a serious challenge. Online sites that facilitate peer-to-peer lending and investment, for instance, are surging in popularity.

Jamie Dimon, JPMorgan's billionaire CEO, is a lot more handsome than JP, but he still swashes quite a few buckles. During the 2008 financial meltdown, he became one of the few CEOs that pretty much anyone could name. Stay tuned. Will Jamie Dimon take after JP and feature in new versions of Monopoly or Citizen Kane?

Information derived in part from jpmorganchase.com and Wikipedia.

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