Complaint History & Business Rating for OGE Energy Corp

Brandy H. says: Info
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OGE Energy Resources Inc

Mr Peter B Delaney

PO Box 24300

125902

Oklahoma City, Oklahoma, 73124

United States


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In August I had talk to a supervisor abt a transfer on the account and had to get my email change but I was telling her abt how I think the bills for the last year was to high $1000 the highest her amount in mothers was way to much and how I thought someone had tried to steal eletric from her I told 3 different individuals abt the the amount no real answer

In September I called oh&e again it's on recorded line I asked if there something wrong with my meter and I want to file a descrpensi for a high eletric bill myself She said she would check my meter and found nothing wrong with it
but sent out a man to check it out that cost 150.00 that cost way to much for checking on there equipment to see if it's really safe or not.

But the 1 guy that came out said that the leg is loose and that we should get new wire but the meter was fine and that there was nothing wrong with it but there was burn marks and he even pulled it to check it's ok (it was not)
My electric was off since oct

so by the next time the other guy came out it's a few day before Thanksgiving he said that the meter wasn't reading right and then when he pulled it he said that yeah it's burned and melted you need a new meter box and you need wire but he have to disconnect the power and after it's disconnected we can mess with it and it wouldn't shock us cuz he said we could do it ourselves since we are out of the limits well when we tried to put the wire on the connection park that for the meter leg and it shock the piss out of us I call and the lady couldn't tell me when they cut to the power to the pole
we had leave we didn't stay here because we didn't have water so we stay at the hotel or with my mother well the day we came back with the new box the meter got dropped off OG&e was in the yard already seen what we were working on and I thought that was here to help us with the meter and said that he's going to have somebody cut off the electricity for tampering they cut the line when they are the ones who told us to fix it and now I'm stuck without electricity and today is freezing cold it's already snowing and I think it's BS because of the lady at OG&e and the fraud department wouldn't even listen to me she won't even let me tell my side of the story I was talking to her she set the phone down on her desk and wouldn't talk to me I waited for 5 mins or so and hung up I can't believe anyone working in a company could do that plus the last guy came out just said you're going to jail in a threatening manner and it scared me
then when I called to try to talk to people to explain why because I can't steal electricity through the meter if it is turned off I don't get i already knew that if we fixed it we can get a payment plan started and they said that they would turn it right back on well I spoke with them in November I'm at a loss and I don't even know what to do and I'm so freaking cold right it's gonna freeze in the next few days and they know I have a young child and they still don't care I think this was done deliberately because they know I'm owed money and my mother is too they should have all my conversations about asking about the meter and I even have emails sending it asking repeatedly with still no reply