Complaint History & Business Rating for Plum Benefits

Dinelia R. says: Terrible experience!
I tried purchasing tickets for a specific date and time. Although they appeared available, I kept getting a window that they were unavailable. I called PlumBenefits and the representative was nice enough to tell me after checking himself that there was a glitch in the system. He said he was going to call me the following morning to ensure I got the tickets I wanted. He never did.

I try to purchase them the following morning and they were gone. I proceeded to select a different date and time. After I selected my date and time, I went ahead to pay. After payment, I realized that I was rerouted to a different date and time that I could not use. I have submitted three claims since then and I keep receiving the same canned letter - that the vendor denied the claim because these were non-refundable. I keep saying that my claim is not toward the vendor but toward them, and they keep bouncing the ball back with the same letter. It is sad, that while they claim that they provide savings, in this case, I have lost $311. Please be careful.

I have submitted to claims trying explain and I keep receiving the same response.

Danielle H. says: They practice theft by deception. They take your money even if the know the service is not available.

Karen F. says: Worst company ever!!

Desiree P. says: Do not EVER use them!
I purchased a hotel stay about 6 years ago, and the hotel couldn’t find our reservation. I think they just felt sorry for us and “found” it.

Flashback to last month. I decided to book a hotel through Plum (stupid, I know). I needed to cancel so I used the contact form. They sent me a damn voucher to use on their website. I checked everywhere on the site (including Terms & Conditions) and guess what? NO WHERE does it state that you’ll receive a voucher instead of the refund back to your payment method. I contacted them again to give them one more chance to refund it properly before I file a complaint with the attorney general, file a chargeback, and contact my lawyer.

Yesenia Q. says: If there were an option for 0 stars I would have definitely chose that. DO NOT PURCHASE AIRLINE TICKETS WITH THIS COMPANY. On 4/19/2022 My husband decided to purchase an airline ticket for me through Plum Benefits since it is supposedly a benefit offered through his job. This ticket was for me to fly out to FL for his Grandfathers funeral and the flight would be with Breeze Airways. My husband purchased the ticket, paid $138 for it (which we saw later it would have been $125 if we booked with Breeze directly) then he quickly realized after he mistakenly pressed the confirm button that he chose the wrong date for the flight. He then contacted Plum benefits call center immediately to correct the date and was told that the tickets are non refundable and cannot be canceled. He tried to explain what happened and was repeated the same statement. After again trying to plead with them he was hung up on. I then called to try and correct the date of the flight and was told that they cannot make any changes on it because the flight had not been confirmed with Breeze. I was then told to call back in a couple of hours once the flight is confirmed. After calling 2 more times I then got a representative place me on hold for about 2 minutes because he was supposedly contacting the airline to make the change. He then came back to tell me that they are not able to make any changes to the ticket and it is non refundable. The rep said that Breeze is not allowing it and that basically whomever he spoke to at Breeze hung up on him. I literally cried thinking we just lost $138 and I'm not able to fly and join my husband for this funeral. The rep continued to say that we should not use Breeze Airlines as they always change their policies and do not give refunds. After that call my husband and I decided to contact Breeze Airways directly and they were able to help me change the date of my flight without any issues and within about 10 mins which was Amazing. Please DO NOT USE PLUM BENEFITS ESPECIALLY FOR AIRLINE TICKETS. They do not care about the customers and you are really not saving any money.