Complaint History & Business Rating for Powers-Swain Chevrolet Inc

Scarlet L. says: Loretta the service advisor in the service department is the rudest most condescending individual I have ever had to deal with. She out right lied telling me Ken's Mufflers honors extended warranties, when in fact after speaking with Ken's they do not. The service department did not even look at my son's truck even though he had an appointment and her excuse was she was trying to help him so he did not have to wait. Seriously??? When I called Ken's they do not even take appointments and it is first come first served so please tell me how that is saving my son time and helping him. Then there was some nonsense about his factory warranty being exhausted, which makes no sense for diagnosis and repair work, because there can be out of pocket payments, unless Powers Swain only works on warrantied vehicles. Even so, he has a 100, 000 Mile/ 5 year extended warranty on his truck as well. The service manager, Bill then stated that "most extended warranties do not cover exhaust systems" to which I responded most not all, and his does as I contacted the warranty company for this specific issue beforehand to understand what is and is not covered. The service department might have known this had they inquired about or given my son the opportunity to discuss extended warranty coverage, but they did not. Even so, that is not criteria, I would think, to take a LOOK at the truck, which there was an appointment for. I also received the excuse that they were backed up and it could take longer. Well that sounds like that is their problem with some efficiency issues and not my son's. This is NOT acceptable and there is NO excuse for treating a young service member like that. Also trying to gaslight me while on the phone saying she did nothing wrong and was trying to help blah blah blah. Meaningless words when the tone is snarky and condescending. What in the world is going on with the service center there? He had an appointment! And at NO time did he state he did not have the time to wait. He took the time off for this appointment and that may not matter to "service advisor" Loretta, but it matters to him and he can not continuously ask off to fix the same problem by having to go elsewhere and now pay out of pocket. She was extremely unprofessional and when I asked her if she had a supervisor she snapped back and I quote "heck yeah I do, do you?" What in the world kind of answer is that? And she hung up on me. She wanted to talk over me most of the conversation, when I was making the point about the extended warranty and when I asked her if my son said he did not have the time to wait ( which he did because he took time off) so naturally I talked louder and then she wants to act like I was yelling at her being very dramatic and unprofessional to say the least. A big pet peeve is when you tell a supervisor the behavior of one of their staff and they say to the consumer, that it is uncharacteristic of that person. EVERY manager always says that and it is not believable especially with the way she talked down to me and was argumentative. I highly doubt that is completely true and even if it were, that does not negate my legitimate complaint. Deeply disturbing and I caution EVERYONE away from this place. I can't imagine employing someone like that. It's bad for business. I normally like to post good reviews and if I must post negative reviews it's warranted. This is to caution others especially young military. Shame on you Powers-Swain. You did not even look at the truck so any response is null and void. There is absolutely no excuse for the way you treated a military servicemember.