Complaint History & Business Rating for Randolph-Brooks Federal Credit Union

P.O. Box 2097, Universal City, Texas, 78148, United States.

Is this your business?
PeopleClaim Reliability Rating
Scale: A+ to F
Learn More
View it on map

What Randolph-Brooks Federal Credit Union customers think NEW

No unresolved complaints againt Randolph-Brooks Federal Credit Union.
Have a complaint?

Comments and Feedback from Users

  • Commented By:Rj J.
  • Recommended:No
  • On:10-Oct-2021
Rj J. says: This is a terrible company with many illegal activities. They are basically the mob
Respond. Click here if you're authorized to respond to Randolph-Brooks Federal Credit Union customer comments or edit information on this profile.
  • Commented By:Garry. S.
  • Recommended:No
  • On:11-Dec-2017
Garry. S. says: The mortgage side of RBFCU is very unprofessional. I obtained a loan on a condo and was forced to pay an inspector $100 each visit who simply took photos of the completed work each draw. The builder was able to reduce the draw schedule from 16 to 8 so it cost me $800. The bank would not trust me to take the photographs. Secondly, after hurricane Harvey I tried to cash a check from my insurance company for over $30,000. The first check I cashed was for about $10,000 and they cashed it, however, they were not comfortable with me cashing the second check. I understand that they have concerns due to the amount of money on the loan, but the complaint is they did not have any standing rules on the way a customer would need to obtain the money. They seemed to be doing it on the fly. The Mortgage Manager had to ask the VP what to do and he wasn't sure exactly what was needed from me. I had to stand at the tellers station for close to 30 minutes while the Manager figured out what to do. He said I was to provide invoices and I asked what I was supposed to do if I was doing my own work. He then said I would have to get an inspector ($75 - my cost of course) . The inspector came out ad passed my work. My credit rating is north of 800. I have had several loans through RBFCU and have seen the decline in customer service. I will never do business again with them. Additionally, I will pay of the loan which will cost their investors more than $30,000 in interest and will be moving a large sum of money out of their credit union. There interest rates as low as they are are not worth it.
Respond. Click here if you're authorized to respond to Randolph-Brooks Federal Credit Union customer comments or edit information on this profile.
Rate Randolph-Brooks Federal Credit Union
  • General satisfaction
  • Quality of products or services
  • Responsiveness to problems or complaints
  • Value for money
  • Professionalism
Would you recommend Randolph-Brooks Federal Credit Union to a friend?
Submit Your rating and recommendation is not a claim filing. If you’re trying to resolve a dispute, please file a PeopleClaim here so that it can be properly communicated, negotiated and settled. Ratings and recommendations are usually not removed, although they may be subject to edit or removal.
The best way to resolve a dispute without a lawyer.

Browse businesses in Universal City

Businesses in Texas by Cities (showing cities with most claims)
Businesses in Texas by Industry (showing industries with most claims)
Most frequently filed claims on PeopleClaim.com
Industries with the most complaints
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim