Complaint History & Business Rating for Scotbilt Homes Inc

Barbara W. says: Home is not finished correctly. Many many things wrong. Cheap materials, things falling apart and breaking. Home is only 3 years old

Lisa J. says: My dad bought a brand new mobile home that is just being set up. The work in this unit is absolutely disastrous! I can't believe people do such crappy work and get away with it🤔 If they are inspected then shame on whoever so called does that job😳 People have no pride in their work or product anymore. It is a disgrace to have to fix at least 10 or more things in every room😵 Will not recommend anyone buying a Scotbilt home and will be advertising this anywhere I can!

Renee N. says: My home was delivered in July of 2019. It was a special order home with a ton of upgrades. The only thing special about this home is the amount of issues it has. From cosmetic to no running water in master bathroom tub. Multiple times Clint asked me do I want the home done fast or right?? The home came through with a master bathroom that is 90% wrong. Wrong front door and missing cedar siding on front of home. The tile backsplash in kitchen needs to totally be replaced because they put broken tile up. There is a 15 inch slash in my floor in formal living room. Paint all over floor and carpets. 80% of tu he molding in the home needs to be replaced because the white is peeling off. I have a sliding glass door that can't be used. Caulking is missing around windows. In almost every room the ceiling joint tape is peeling so bad that pieces of the ceiling stucco have fallen off. Kitchen cabinets have huge chunks missing from them. There is a gap between the countertop and wall where I can put my pinky finger between. Sinks left uncaulkwd. Missing bathroom mirrors. Walls have huge buldges. The vaper barrier under the house is falling down. I have a kitchen butcher block island that can't be used because they barely put 1 coat of stain on it and never sealed the island. They danded it against the grain and you can see it. There electric outlet boxes and switch boxes that are crooked. They didn't cut the sheet rock in Tray ceiling so there are big gaps. There are screws coming th through the floor that I constantly step on and go through my skin on my foot. A transom window was installed crooked. Wrong color and size cabinet was installed. The shower head in master bathroom comes out of tg he wall crooked. They cut molding short. Trust me the list goes on and on. Their service guy called me up in October and demanded me to be tg here the next day. I had to fly in from another state. He was there for one day and said he wasn't going to be back or finish because his transmission blew in his truck. He then made another appointment for the week before Thanksgiving. He was a no show. In January he finally showed up. Just one guy for a 2300 square foot home with many problems. He said he would be there early in the morning and not show up til 1pm then wouldn't leave til 10pm sometines later. He only stayed for 4 days. He then forced me to sign a work order. He said he wouldn't be paid unless I did so. I did but wrote on the paper that work is only 90% done. I contacted the office the next day. Spoke to the manager Luwanda in the service department. She apologized and said to tell her when I get back and she would send different crew. Which I did last week. Now this guy Travis from scotbilt called me and said they weren't coming and if I wanted my home repaired I would have to contact the state and file a complaint. If course he said this after I bought my airline ticket. I called the state and they said I needed to file a complaint online. I did to be told at the end someone would reach out to me in 3 plus weeks. I have never in my whole life have been given such a run around and been lied to. Their repair guy told me it takes MANY BISITS to complete the work. Luwanda told me no all repairs are done in one visit. Their repair guy used my new hand towels to wipe up the floor. They didn't protect my NEW furniture or RT he floors. Not one room started is completed. They have no problem taking your money though

Lisa F. says: Very cheaply made, we were told wrong specs on paper. House had cracked walls, missing trim, the roof was bowed, counter trim fell off, more. We contacted Lawanda who did send a contractor out to house but he stayed in master bath while his nephew who doesn't work for scottbuilt did more damage & after they left we noticed medicine missing. Our house is falling apart & was the day it was delivered no one wants to accept responsibility they want to blame dealer , back & forth

Donald Z. says: poor construction including supervisory personel AND inspections. Manager for warranty work continually denies (by actions) home is covered under warranty. repeatedly had to contact them with some of the same issues on more than one occasion. was finally told we just needed to file complaint with state