Comments and Feedback from Users
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Commented By:Ashley W.
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Recommended:No
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On:01-Sep-2017
Ashley W. says:
I left the country in March to move back overseas after having a contract and phone lease which I brought out, (there was no outstanding debts or payments on the account which was fully closed). Upon leaving I asked that the phone be both domestically and internationally unlock to which I was told by spring that it had been. Upon arriving back to the UK my phone worked to which I thought that Sprint had actually kept to their word despite all the awful reviews they have.
My early optimism was wrong. Upon returning to the USA in August to work for a few months I went to get a new prepaid sim card for MY IPHONE, that I brought and own from sprint. Upon placing the new prepaid sim card it was evident that sprint had not unlocked the phone domestically like they had assured me. I then called their customer service from the new carrier's stores to have them assure me it will be done in 24-48 hours.
That was on August 13th. It is now September 1st, and 16 phone calls/internet conversations and in store conversations, I am still waiting for my phone to be unlocked and sprints activation policy to be removed from MY cell phone so that I can use this new Sim card. I have lost thousands in business, probably about 24 hours of inconvenience/frustration trying to deal with this EXTREMELY unprofessional company and my patience with a company that has no pride in its customer service.
It is clear from other individuals reports and complaints that this is something they do not resolve for customers, which is illegal and should be punished. I have purchased the device outright so should have access to be able to use on any network I feel is best for myself as a consumer.
Safe to say I will never return to sprint or advise anyone to switch to them.
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Sprint (Headquarters)’s Complaint History (34):
34 claims are currently posted for public review and comment
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- Claim
- Seeking:
For:
- Customer service runarounds
- Problem with a service
Claimant says:i have service with sprint, three phones, the phone numbers are 619-8639814, 619-3656349
and 619-638-9989.
the last two numbers we wereunable to make calls or received them, and no celularservice, for two weeks we did not have service, the phones are not working, ihad to call seven times
and i did not get service, i want my phones to work and i...
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- Claim
- Seeking:
For:
- Bad business practices
- Customer service runarounds
Claimant says:My cell phone of (619) 548-4686 does not locate to a stable tower location. It bounces around the country from State to State constantly. Since I have a cell phone it should be locating me via the closest towers to my physical location and it is not.
I live in the 91913 zip code and seldom leave the area code of 619. Yet I keep on bounces off o...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Overcharge or billing error
- Problem with a service
Claimant says:Verbally signed up with Sprint for internet high speed service & land phone. Internet service was "adequate" first two weeks & got progressively worse (taking minutes to connect & dropping connection). Called numerous times to complain--was told they working on towers in my area to give me better service "in the future." Called on 10/3 spoke wit...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
Claimant says:When I bought my Sprint phone Samsung galaxy 11, they lied to me about service in my area Hartsdale NY 10530. There was no or very little net work service there, towers were down. I asked for my money back again they lied to me. After 5 months of little or no network they offered me $ 40. I want all my money back and be able to cancel service with...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
- Problem with a service
Claimant says:In jan. 12 I signed up with Sprint on a "good" deal, I thought. Shortly afer I got the phone it dropped calls, my calls would go straight into voice mail-no warning-,the phone would crackle, making it hard to understand my party. I took the phone into a Sprint store. They replaced itThat phone was worse then the last. Over a period of six month...
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