Comments and Feedback from Users
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Commented By:Ashley W.
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Recommended:No
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On:01-Sep-2017
Ashley W. says:
I left the country in March to move back overseas after having a contract and phone lease which I brought out, (there was no outstanding debts or payments on the account which was fully closed). Upon leaving I asked that the phone be both domestically and internationally unlock to which I was told by spring that it had been. Upon arriving back to the UK my phone worked to which I thought that Sprint had actually kept to their word despite all the awful reviews they have.
My early optimism was wrong. Upon returning to the USA in August to work for a few months I went to get a new prepaid sim card for MY IPHONE, that I brought and own from sprint. Upon placing the new prepaid sim card it was evident that sprint had not unlocked the phone domestically like they had assured me. I then called their customer service from the new carrier's stores to have them assure me it will be done in 24-48 hours.
That was on August 13th. It is now September 1st, and 16 phone calls/internet conversations and in store conversations, I am still waiting for my phone to be unlocked and sprints activation policy to be removed from MY cell phone so that I can use this new Sim card. I have lost thousands in business, probably about 24 hours of inconvenience/frustration trying to deal with this EXTREMELY unprofessional company and my patience with a company that has no pride in its customer service.
It is clear from other individuals reports and complaints that this is something they do not resolve for customers, which is illegal and should be punished. I have purchased the device outright so should have access to be able to use on any network I feel is best for myself as a consumer.
Safe to say I will never return to sprint or advise anyone to switch to them.
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Sprint (Headquarters)’s Complaint History (34):
34 claims are currently posted for public review and comment
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- Claim
- Seeking:
For:
- Bad business practices
- Contract / Agreement / Promise dispute
- Customer service runarounds
- Overcharge or billing error
Claimant says:In June, 2011, I moved to Crestview, Fl due to a PCS. I had two phones and an internet card with Sprint, but the items did not work at my new address. After calling Sprint, they let me know that the coverage for my area was not good and my items would not work. Then they notified me to send a copy of my lease to get the account cancelled. Plus ...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Problem with a service
Claimant says:I have had problems with sprint since July 2012. They have given me the run around, extra charged me, trapped me into contracts, etc.
The transcript below is just part of my problem. When I purchased three used phones, they told me I didn't have to upgrade my contracts. Now they have just sent me three new contracts in the mail stati...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Contract / Agreement / Promise dispute
- Overcharge or billing error
Claimant says:For the past couple months I have been paying services for two smartphones data plans $160.00. I never was late on paying my bill. I have been with nextel sprint since 2004. I never had a problem until about a couple months ago and now the service is horrible because of some updating of 4g lte service. I understand that things take time, but I trie...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Contract / Agreement / Promise dispute
- Customer service runarounds
Claimant says:I have had sprint for my wireless phone for several years. My daughter and I shared the family plan, we each had our own phe numbers. Last year my phone broke so I Purchased a new phone, never being told if I did this I would be under contract with them till 2013. Then my granddaughter got my phone and when I tried to get it from her she threw it...
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- Claim
- Seeking:
For:
- Bad business practices
- Contract / Agreement / Promise dispute
- Problem with a product
Claimant says:mi nombre es jose manuel de la paz gonzalez mi numero de telefono es (9518670267) aproximadamente hace 6 meses un vendedor de sprint me vendio una aseguranza para mi telefono celular htc y me aclaro especificamente que cubria el dano en la pantalla sin costo... 6 meses despues el telefono se me dano presisamente de la pantalla.....
en la tienda de...
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