Comments and Feedback from Users
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Commented By:Ashley W.
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Recommended:No
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On:01-Sep-2017
Ashley W. says:
I left the country in March to move back overseas after having a contract and phone lease which I brought out, (there was no outstanding debts or payments on the account which was fully closed). Upon leaving I asked that the phone be both domestically and internationally unlock to which I was told by spring that it had been. Upon arriving back to the UK my phone worked to which I thought that Sprint had actually kept to their word despite all the awful reviews they have.
My early optimism was wrong. Upon returning to the USA in August to work for a few months I went to get a new prepaid sim card for MY IPHONE, that I brought and own from sprint. Upon placing the new prepaid sim card it was evident that sprint had not unlocked the phone domestically like they had assured me. I then called their customer service from the new carrier's stores to have them assure me it will be done in 24-48 hours.
That was on August 13th. It is now September 1st, and 16 phone calls/internet conversations and in store conversations, I am still waiting for my phone to be unlocked and sprints activation policy to be removed from MY cell phone so that I can use this new Sim card. I have lost thousands in business, probably about 24 hours of inconvenience/frustration trying to deal with this EXTREMELY unprofessional company and my patience with a company that has no pride in its customer service.
It is clear from other individuals reports and complaints that this is something they do not resolve for customers, which is illegal and should be punished. I have purchased the device outright so should have access to be able to use on any network I feel is best for myself as a consumer.
Safe to say I will never return to sprint or advise anyone to switch to them.
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Sprint (Headquarters)’s Complaint History (34):
34 claims are currently posted for public review and comment
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Overcharge or billing error
Claimant says:I had a cell phone contract with sprint for 2 years.
I had canceled it After 25 month and around 5 days
Without any contract . They billed me for the whole month
Close to two hundred dollars. I called the costumer service
To correct the bill for the days I had used. They did not correct bill now the bill is close to 275 dollars. I want them...
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- Claim
- Seeking:
For:
- Bad business practices
- Customer service runarounds
Claimant says:Have a HTC Evo--Lost My Job-got a new job-called Sprint to see if I could get my payment due date put back one week untill I got my paycheck- They said yes- got a call saying they were going to turn off the phone. Told them we had an aggreement-They said "Oh yes I see here there was an agreement. I will fix that. Next day the phone went dead. I hav...
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- Claim
- Seeking:
For:
- Bad business practices
- Contract / Agreement / Promise dispute
- Customer service runarounds
Claimant says:Third party texting to my cell phone without consent and allowed by Sprint @ a cost of $9.99 per call . These are added to your monthly bill with the revenue going to Sprint. I called Sprint ( Jason ) and they explained they know of this behavior, can't remove all of the charges as they can only go back so far !!!!! Then they will at your request ...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Contract / Agreement / Promise dispute
- Customer service runarounds
- Problem with a service
Claimant says:
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- Claim
- Seeking:
For:
- Bad business practices
- Customer service runarounds
- Problem with a service
Claimant says:new items should work better not worse,the calls dropped ,missed,etc...
i think sprint wants all to roam,or spend the most for contracts.4 new phones all poor ,not reliable,
if i have 400 minutes in my contract i should be able to use them .before overages occur
the contract includes two phones.billing should be 30 days
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