Comments and Feedback from Users
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Commented By:Ashley W.
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Recommended:No
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On:01-Sep-2017
Ashley W. says:
I left the country in March to move back overseas after having a contract and phone lease which I brought out, (there was no outstanding debts or payments on the account which was fully closed). Upon leaving I asked that the phone be both domestically and internationally unlock to which I was told by spring that it had been. Upon arriving back to the UK my phone worked to which I thought that Sprint had actually kept to their word despite all the awful reviews they have.
My early optimism was wrong. Upon returning to the USA in August to work for a few months I went to get a new prepaid sim card for MY IPHONE, that I brought and own from sprint. Upon placing the new prepaid sim card it was evident that sprint had not unlocked the phone domestically like they had assured me. I then called their customer service from the new carrier's stores to have them assure me it will be done in 24-48 hours.
That was on August 13th. It is now September 1st, and 16 phone calls/internet conversations and in store conversations, I am still waiting for my phone to be unlocked and sprints activation policy to be removed from MY cell phone so that I can use this new Sim card. I have lost thousands in business, probably about 24 hours of inconvenience/frustration trying to deal with this EXTREMELY unprofessional company and my patience with a company that has no pride in its customer service.
It is clear from other individuals reports and complaints that this is something they do not resolve for customers, which is illegal and should be punished. I have purchased the device outright so should have access to be able to use on any network I feel is best for myself as a consumer.
Safe to say I will never return to sprint or advise anyone to switch to them.
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Sprint (Headquarters)’s Complaint History (34):
34 claims are currently posted for public review and comment
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business or marketing practices
- Contract / Agreement / Promise dispute
- Overcharge or billing error
Claimant says:Misled by Sprint and Malpractice by Sprint.
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- Claim
- Seeking:
For:
- Overcharge or billing error
Claimant says:They Charged me for text alert program that I didn't applied , the amount they asking is 9.99 for every text alert doing a total amount of 187.96 dollars.
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- Claim
- Seeking:
Claimant says:Sprint store in ElmwoodPark il, lost my pictures of my flooded basement when i took my Blackberry in for repair, they have no excuse as to why it happen and have not offer to help replace my items i lost. I needed those pics for insurance. Contacted the district manager, all she did was say they are sorry and good luck with the insurance company.
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- Claim
- Seeking:
For:
- Bad Advice
- Contract / Agreement
- Marketing / Promotion
- Product Defect
Claimant says:
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