Comments and Feedback from Users
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Commented By:Karen P.
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Recommended:No
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On:03-Sep-2021
Karen P. says:
TRACFONE IS NOT HONORING THEIR 1 YEAR WARRANTY ON THE SAMSUNG PHONE I BOUGHT FROM THEM. It went bad in the first 6 months. they insisted on sending me a refurbished phone, would not save my phone number so I could use it on another phone, and would not give me credit for the unused minutes for calls and texts. I have been working on this for 2 months now. Notified BBB, posted on Yelp, notified a TV station, sent a registered letter to the CEO. I don't know what more one can do.
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Commented By:Darrell S.
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Recommended:No
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On:24-Mar-2017
Darrell S. says:
TracFone owes me money,bought a time card and thought I was adding mins to my phone.
Not knowing the phone had expired.Tried to get the mins back to ad to another phone.
After complaining and wanting my mins back,I was told that the mins I had,had already been assigned to my previous phone which had expired and would not get them back.
Bottom line was, who ever has my previous number recvd. free mins that I paid for.
In my eyes this is a theft of my money.
All I wanted was for them to add the mins back to my new phone,and they refused.
They are a bunch of THEIFS, CON"S and ripping people off.
They stole from me.
Respond. Click here if you're authorized to respond to TracFone customer comments or edit information on this profile.
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Commented By:Mike L.
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Recommended:No
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On:06-May-2016
Mike L. says:
because they are a bunch of crooks they take your money and seen junk and when you ask for a refund they give you a 4 month run around then tell you they didn't receive product back after they open package and tell you they got serial number from phone then tell you they will not give refund do to no phone in box they lie and steal and they don't hesitate to take your hard earned money and they cant speek English and they don't care
Respond. Click here if you're authorized to respond to TracFone customer comments or edit information on this profile.
TracFone’s Complaint History (11):
12 claims are currently posted for public review and comment
:
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Problem with a product
Claimant says:<p>I purchased a Tracphone and it went bad. I was sent a new one 6-12-17 and had trouble setting it up. I called the service dept and they tried to help and came to the conclusion 6-22 that that phone was a bas product too. They said they couldn't replace the replacement for me and I had to purchase a new phone with no reibursement from them. I fin...
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- Claim
- Seeking:
For:
- Customer service runarounds
- Problem with a service
Claimant says:
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
Claimant says:i purchase a new phone through tracfone and was told i could transfer my old telephone number and minutes on my phone from the old phone to my new phone. I was told i had to buy more minutes to keep my service active. I did this and received and email from tracfone about this transaction. now they have taken away my 510 minutes that were on my old ...
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- Claim
- Seeking:
Claimant says:bought phone on 10/1/2015 received and did not work they sent me another phone and still not working I sent the phone back at my own expense 7.49 phone price 52.99 on 10/15/15 they received on 10/19/15 fed ex tracking number 537279329188 they issued a ticket number for refund and as of 2/18/16 they said I would have refund in 24 to 48 hours and wh...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Customer service runarounds
- Failure to disclose facts
- Failure to honor promises
Claimant says:I have a phone that I purchased a couple years ago from TracFone that I have used without incident until I encountered a problem with having my phone service shut down without prior notice by TracFone.
The date in questions is approximately 12/22/13. TracFone made an erroneous claim that I had purchased prepaid minutes around 12/22/13. TracFone th...
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