Complaint History & Business Rating for Verizon - Headquarters

1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States.

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  • Industry: Telecommunications
  • Employees: 177,300
  • Est. Yearly Revenue: USD 127 billion
  • Officer(s): Mr. Lowell McAdam
  • Year established: 2000

What Verizon - Headquarters customers think NEW

Comments and Feedback from Users

  • Commented By:Geraldine B.
  • Recommended:No
  • On:06-May-2017
Geraldine B. says: My phone still gets hot and they did not satisfy my claim.
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  • Commented By:Frank N.
  • Recommended:No
  • On:17-Mar-2017
Frank N. says: Vorizion does not care about their customers thjey won't even contact me back
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  • Commented By:Alma J.
  • Recommended:No
  • On:07-Mar-2017
Alma J. says: Nothing was ever really settled with them whenever I went to their office. They talked me into something I had no Idea would cost us more money. They could never explain to me why the bill was getting higher. I do know that m sons phone h purchased from them was to be billed separately, and it wasn't. I fact he ended up buying another phone from a different store that was not Verizon. I will never go back to them as a costumer.
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  • Commented By:Vibhuti M.
  • Recommended:No
  • On:29-Dec-2016
Vibhuti M. says: Verizon has not responded to my complaint.
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  • Commented By:John H.
  • Recommended:No
  • On:14-Dec-2016
John H. says: Current pricing consideration for monthly charge far exceeds that of competition, but Verizon will not change. Data charges monthly are not justified and in many cases not fair, but they cannot offer why. Correction - would be to bring back unlimited data as they have had previously; thus customer base would not need to seek services through other suppliers.
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Verizon - Headquarters’s Complaint History (121):

122 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    A.A. vs. Verizon (Headquarters)

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Overcharge or billing error
    • Problem with a product
    Claimant says:Verizon wireless wants to charge me $184.86 for early contract release I have been over charged for a least 5 months and they couldn't ever straighten out my bill I had a problem with a flip phone that didn't work I am on a fixed income and told them I just can't afford the fee, the don't care and this has caused me much stress.
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    • Claim
    • Seeking:

    Carole H vs. Verizon (Headquarters)

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Overcharge or billing error
    Claimant says:I have forwarded a letter to the customer service dept, with my recent bill of which i am in protest. I received misinformation about reducing my monthly charges and in general treated very badly and experienced horrible treatment. I have experienced high bills of which I was told would reduce. Also sold a piece of equipment that was not usable ( l...
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    • Claim
    • Seeking:

    P.H. vs. Veizon

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Customer service runarounds
    Claimant says:I am trying to reach a knowledgable representative at Verizon regarding my service. Is there a number available that will put me through to a supervisor or a knowledgable person with out waiting on hold for two hours? Lack of knowledge about services as well as false advertising.
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    • Claim
    • Seeking:

    B.D. vs. Verizon (Headquarters)

    For:
    • "I just feel ripped off."
    Claimant says:I recently purchased a Samsung Galaxy 7. (Or so I thought, I later found out that it is the curve) The first day I had the phone, the battery had to by charged twice in the same day and was overheating. As a concerned customer, I called Verizon and they told me to go change the phone no problem. I went into to store and they explained that because ...
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    • Claim
    • Seeking:

    Crystal Farr vs. Verizon (Headquarters)

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Customer service runarounds
    • Overcharge or billing error
    Claimant says:I went into Verizon to ask why my IPhone was only taking 600 photos, when it was taking 3000 before. I had paid cash last year in Aug.2015 for this phone, because I knew i could not afford to make payments on the phone it self. he looked up my account, and said oh your on a program where you trade in your phone in every year, I told him I paid cas...
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»

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