Complaint History & Business Rating for Verizon - Headquarters

1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States.

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  • Industry: Telecommunications
  • Employees: 177,300
  • Est. Yearly Revenue: USD 127 billion
  • Officer(s): Mr. Lowell McAdam
  • Year established: 2000

What Verizon - Headquarters customers think NEW

Comments and Feedback from Users

  • Commented By:Geraldine B.
  • Recommended:No
  • On:06-May-2017
Geraldine B. says: My phone still gets hot and they did not satisfy my claim.
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  • Commented By:Frank N.
  • Recommended:No
  • On:17-Mar-2017
Frank N. says: Vorizion does not care about their customers thjey won't even contact me back
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  • Commented By:Alma J.
  • Recommended:No
  • On:07-Mar-2017
Alma J. says: Nothing was ever really settled with them whenever I went to their office. They talked me into something I had no Idea would cost us more money. They could never explain to me why the bill was getting higher. I do know that m sons phone h purchased from them was to be billed separately, and it wasn't. I fact he ended up buying another phone from a different store that was not Verizon. I will never go back to them as a costumer.
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  • Commented By:Vibhuti M.
  • Recommended:No
  • On:29-Dec-2016
Vibhuti M. says: Verizon has not responded to my complaint.
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  • Commented By:John H.
  • Recommended:No
  • On:14-Dec-2016
John H. says: Current pricing consideration for monthly charge far exceeds that of competition, but Verizon will not change. Data charges monthly are not justified and in many cases not fair, but they cannot offer why. Correction - would be to bring back unlimited data as they have had previously; thus customer base would not need to seek services through other suppliers.
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Verizon - Headquarters’s Complaint History (121):

122 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    verizon wireless Dispute #6643182

    For:
    • Problem with a product
    Claimant says:I had an unfortunate experience at this West St. Paul Verizon store. I've been to this location many times before with great comfort and satisfaction. I had a question about my email not working on my IPhone after the #7 upgrade. I had first stopped at the Rosemount store and they were very professional and polite but needed to recommend going t...
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    • Claim
    • Seeking:

    Verizon Wireless-Dispute-#3264883

    For:
    • Bad business or marketing practices
    Claimant says:I bought a 4G Jet Pack wireless internet service from a Verizon store. Within a couple of days, I started getting text messages that I was 90% of my allowance. These came repeatably, and I assumed they were a mistake. When I could get back home, I called tech support, and I was told I had used 22 Gigs in five days. Since my prior service was 5 g...
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    • Claim
    • Seeking:

    verizon fios - $300 visa card dispute

    For:
    • Contract / Agreement / Promise dispute
    • Customer service runarounds
    Claimant says:Currently on Verizon's webpage they have a promotion where you could get Verizon FIOS triple play for 89.99. It also says on their webpage that if you grab that bundle you can get either a $300 amazon card or a Visa card. In July i signed up for a similar deal that was for 79.99. Now they are claiming that i can get either the 79.99 per month p...
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    • Claim
    • Seeking:

    VERIZON Wireless-Dispute-#1865202

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Contract / Agreement / Promise dispute
    • Customer service runarounds
    Claimant says:was sold an old iPhone 4 online 5/13/2013 was sent to me ups took 3 days .Service was started 5/13/2013 before Received the phone , not when I activated IT ,SO the"guarantee" of 14 DAYS was running before the phone was delivered let alone evaluated for return or service used!! when it was discovered to be an old model and out of warranty, I was...
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    • Claim
    • Seeking:

    verizon billing and store-Dispute-#6567815

    For:
    • Bad business practices
    Claimant says:I moved next door in the same building I have been in for the last 14 years, I moved next door on the 7th of January, my services was supposed to be transferred to the new address, however when the verizon tech arrived he called the office and he then told me that I had to start a new account and the old account would be closed, I even had to take ...
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«»

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