Complaint History & Business Rating for Verizon - Headquarters

1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States.

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  • Industry: Telecommunications
  • Employees: 177,300
  • Est. Yearly Revenue: USD 127 billion
  • Officer(s): Mr. Lowell McAdam
  • Year established: 2000

What Verizon - Headquarters customers think NEW

Comments and Feedback from Users

  • Commented By:Geraldine B.
  • Recommended:No
  • On:06-May-2017
Geraldine B. says: My phone still gets hot and they did not satisfy my claim.
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  • Commented By:Frank N.
  • Recommended:No
  • On:17-Mar-2017
Frank N. says: Vorizion does not care about their customers thjey won't even contact me back
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  • Commented By:Alma J.
  • Recommended:No
  • On:07-Mar-2017
Alma J. says: Nothing was ever really settled with them whenever I went to their office. They talked me into something I had no Idea would cost us more money. They could never explain to me why the bill was getting higher. I do know that m sons phone h purchased from them was to be billed separately, and it wasn't. I fact he ended up buying another phone from a different store that was not Verizon. I will never go back to them as a costumer.
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  • Commented By:Vibhuti M.
  • Recommended:No
  • On:29-Dec-2016
Vibhuti M. says: Verizon has not responded to my complaint.
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  • Commented By:John H.
  • Recommended:No
  • On:14-Dec-2016
John H. says: Current pricing consideration for monthly charge far exceeds that of competition, but Verizon will not change. Data charges monthly are not justified and in many cases not fair, but they cannot offer why. Correction - would be to bring back unlimited data as they have had previously; thus customer base would not need to seek services through other suppliers.
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Verizon - Headquarters’s Complaint History (121):

122 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    Verizon communications-Dispute-#1168230

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Contract / Agreement / Promise dispute
    • Customer service runarounds
    Claimant says:During April, 2012, I entered into a written agreement with Verizon for phone, Internet and TV service for an additional 24 month term $65.98 per month. Following my acceptance, Verizon unilaterally imposed another set of terms that added significantly to the 24 month cost. Further, in the event that I chose to terminate the agreement and move to a...
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    • Claim
    • Seeking:

    Verizon-Dispute-#1458128

    For:
    • "I just feel ripped off."
    • Bad business practices
    Claimant says:I been with Verizon every since Verizon purchased Alltel. I never been late with my payment. I just recently had a problem with my phone, I was not under a contract, I always had insurance. I was paying $50.00 a month. I had 700. Min also was in my circle up to 5 people no minute was used anytime you call a person in the circle, also I had texting ...
    View claim
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    • Claim
    • Seeking:

    Verizon Wireless-Dispute-#1247643

    For:
    • Bad business practices
    Claimant says:Verizon Wireless 4G coverage for my primary area failed in July, 2012. Various support efforts produced new SIMM chips for my existing Pantech 4G modem, which did not work, at which point I was told that my only recourse was to buy a new modem because my Pantech modem was three months out of warranty. I agreed and was compelled to sign up for ano...
    View claim
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    • Claim
    • Seeking:

    VERIZON fios-Dispute-#3876590

    For:
    • Bad business practices
    • Contract / Agreement / Promise dispute
    • Overcharge or billing error
    Claimant says:On June 18, 2012, I submitted a claim with your agency and the issues were resolved...to an extent. Since then, I have contacted Verizon several more times regarding the charges not being in compliance with the original contract. Several adjustments have been made to my account because the charges were still over and above the contractual agreement...
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«»

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