Complaint History & Business Rating for Verizon - Headquarters

1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States.

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  • Industry: Telecommunications
  • Employees: 177,300
  • Est. Yearly Revenue: USD 127 billion
  • Officer(s): Mr. Lowell McAdam
  • Year established: 2000

What Verizon - Headquarters customers think NEW

Comments and Feedback from Users

  • Commented By:Geraldine B.
  • Recommended:No
  • On:06-May-2017
Geraldine B. says: My phone still gets hot and they did not satisfy my claim.
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  • Commented By:Frank N.
  • Recommended:No
  • On:17-Mar-2017
Frank N. says: Vorizion does not care about their customers thjey won't even contact me back
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  • Commented By:Alma J.
  • Recommended:No
  • On:07-Mar-2017
Alma J. says: Nothing was ever really settled with them whenever I went to their office. They talked me into something I had no Idea would cost us more money. They could never explain to me why the bill was getting higher. I do know that m sons phone h purchased from them was to be billed separately, and it wasn't. I fact he ended up buying another phone from a different store that was not Verizon. I will never go back to them as a costumer.
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  • Commented By:Vibhuti M.
  • Recommended:No
  • On:29-Dec-2016
Vibhuti M. says: Verizon has not responded to my complaint.
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  • Commented By:John H.
  • Recommended:No
  • On:14-Dec-2016
John H. says: Current pricing consideration for monthly charge far exceeds that of competition, but Verizon will not change. Data charges monthly are not justified and in many cases not fair, but they cannot offer why. Correction - would be to bring back unlimited data as they have had previously; thus customer base would not need to seek services through other suppliers.
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Verizon - Headquarters’s Complaint History (121):

122 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    Verizon (wireless)-Dispute-#1108533

    For:
    • Overcharge or billing error
    Claimant says:When I upgraded by husbands phone they removed the texting block from my daughters phone. This block had been in place for over a year and now they will not admit any wrong doing and will not even credit me for the text she received. The bill is $900.00, and my daughter is at fault for texting but I feel they are at fault for removing the block. Wh...
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    • Claim
    • Seeking:

    Verizon-Dispute-#8332585

    For:
    • "I just feel ripped off."
    • Bad business practices
    Claimant says:in September i spoke to an agent about saving money on bill.I was advised i could have international call for 14.99 a month unlimited. As we call Bermuda and Columbia. So I said ok. I ask its unlimited call he said yes.When i got the bill in October i noticed the bill said world plan 300 and was charged 66.03 additional calls.I called verizon and w...
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    • Claim
    • Seeking:

    verizon residential service-Dispute-#3987849

    For:
    • Customer service runarounds
    Claimant says:Verizon closed account and would not assign existing number 813.963.3255 for 82 yr old, long-time, loyal customer of Verizon residential service. A payment for Mr. E F. Grant Acct#15 1217 0697 419703 00 was paid to Verizon Representative, Kelvin, on North Dale Mabry Hwy on 08/09/2011 for $340.06 CTR/Batch ID:1219K073N. Several attempts by custom...
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    • Claim
    • Seeking:

    Anne L Bernstein-Dispute-#3090867

    For:
    • Bad business practices
    • Problem with a service
    Claimant says:In May this year Verizon accidentally cut the caBLE to my building and I was without phone service for 3 weeks.There were trucks here for days and my building management[who had 1 phone line working called them.Anyone with Verizon is my buidiing was without thier phone too. When it came back and I called and asked what they would do to compansate ...
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«»

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