Complaint History & Business Rating for Verizon - Headquarters

1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States.

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  • Industry: Telecommunications
  • Employees: 177,300
  • Est. Yearly Revenue: USD 127 billion
  • Officer(s): Mr. Lowell McAdam
  • Year established: 2000

What Verizon - Headquarters customers think NEW

Comments and Feedback from Users

  • Commented By:Geraldine B.
  • Recommended:No
  • On:06-May-2017
Geraldine B. says: My phone still gets hot and they did not satisfy my claim.
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  • Commented By:Frank N.
  • Recommended:No
  • On:17-Mar-2017
Frank N. says: Vorizion does not care about their customers thjey won't even contact me back
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  • Commented By:Alma J.
  • Recommended:No
  • On:07-Mar-2017
Alma J. says: Nothing was ever really settled with them whenever I went to their office. They talked me into something I had no Idea would cost us more money. They could never explain to me why the bill was getting higher. I do know that m sons phone h purchased from them was to be billed separately, and it wasn't. I fact he ended up buying another phone from a different store that was not Verizon. I will never go back to them as a costumer.
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  • Commented By:Vibhuti M.
  • Recommended:No
  • On:29-Dec-2016
Vibhuti M. says: Verizon has not responded to my complaint.
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  • Commented By:John H.
  • Recommended:No
  • On:14-Dec-2016
John H. says: Current pricing consideration for monthly charge far exceeds that of competition, but Verizon will not change. Data charges monthly are not justified and in many cases not fair, but they cannot offer why. Correction - would be to bring back unlimited data as they have had previously; thus customer base would not need to seek services through other suppliers.
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Verizon - Headquarters’s Complaint History (121):

122 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    T.D. vs. Verizon (Headquarters)

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Customer service runarounds
    • Overcharge or billing error
    Claimant says:I was paying for a service I found out I didn't have 7 months later, It led to over data usage on my cell phone acct and getting multiple calls on "my" land line which apparently got crossed somehow with a drs office? The internet Wi-Fi I thought I had was actually neighbors or a dunkin donuts I have nearby that we were bouncing off of! I basical...
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    • Claim
    • Seeking:

    dissappointed subscriber vs. Verizon Wireless

    For:
    • Commercial / Other dispute
    Claimant says:went from at&t wireless phone company because we called verizon and to people told us they would be able to get the same amount as we was paying with at&t so we went to the store talked to the lady and she told and wrote down what are bill was going to be which was 228 dollars and we had a 650 dollar phone and to other i phones which was expensive ...
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    • Claim
    • Seeking:

    P.J. vs. Verizon Wireless

    For:
    • "I just feel ripped off."
    • Overcharge or billing error
    Claimant says:Verizon said that I made a cell phone call to Kingston, Jamaica on May 6th. They said that I talked for 180 minutes! They are charging me $410 for that call. I never made the call. Verizon asked if someone with an accent called me earlier and said that I "won" something. I said, "Yes, that does sound familiar, but I immediately told them to pu...
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    • Claim
    • Seeking:

    Kathleen S vs. Verizon Wireless

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Customer service runarounds
    • Overcharge or billing error
    Claimant says:I was a Verizon Wireless customer for many years. At the end I had 10 lines. My bills were very high, but the customer service was good until about 3 1/2 years ago. Then everything went down hill. They hooked up one of my lines to a New York address. They billed me for calls that were made to Cuba, which no one in my family made. Every month or two...
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    • Claim
    • Seeking:

    P.L. vs. Verizon

    For:
    • "I just feel ripped off."
    Claimant says:Originally when I contacted the they told me the phone they would give is like a cell phone and I could take it with me and make calls. It did not , it was a land line only. My second complaint is I evidently take too long to put the phone number in and on most calls it says your call cannot be completed as dialed so I would need to redial the nu...
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«»

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