Complaint History & Business Rating for Verizon - Headquarters

1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States.

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  • Industry: Telecommunications
  • Employees: 177,300
  • Est. Yearly Revenue: USD 127 billion
  • Officer(s): Mr. Lowell McAdam
  • Year established: 2000

What Verizon - Headquarters customers think NEW

Comments and Feedback from Users

  • Commented By:Geraldine B.
  • Recommended:No
  • On:06-May-2017
Geraldine B. says: My phone still gets hot and they did not satisfy my claim.
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  • Commented By:Frank N.
  • Recommended:No
  • On:17-Mar-2017
Frank N. says: Vorizion does not care about their customers thjey won't even contact me back
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  • Commented By:Alma J.
  • Recommended:No
  • On:07-Mar-2017
Alma J. says: Nothing was ever really settled with them whenever I went to their office. They talked me into something I had no Idea would cost us more money. They could never explain to me why the bill was getting higher. I do know that m sons phone h purchased from them was to be billed separately, and it wasn't. I fact he ended up buying another phone from a different store that was not Verizon. I will never go back to them as a costumer.
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  • Commented By:Vibhuti M.
  • Recommended:No
  • On:29-Dec-2016
Vibhuti M. says: Verizon has not responded to my complaint.
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  • Commented By:John H.
  • Recommended:No
  • On:14-Dec-2016
John H. says: Current pricing consideration for monthly charge far exceeds that of competition, but Verizon will not change. Data charges monthly are not justified and in many cases not fair, but they cannot offer why. Correction - would be to bring back unlimited data as they have had previously; thus customer base would not need to seek services through other suppliers.
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Verizon - Headquarters’s Complaint History (121):

122 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    VERIZON WIRELESS MISREPRESENTATION AND TOTAL ARROGANCE

    For:
    • Billing / Fees
    • Questionable Business Practices
    Claimant says:THIS IS FOR A WIRELESS DEVISE THAT I WAS NEVER ABLE TO ACCESS ON MY COMPUTER. I TRIED TO GET THE DEVISE TO WORK AT COSTCO, WE CALLED VERIZON WIRELESS CUSTOMER SERVICE AND THE REP WAS UNABLE TO GET THE DEVISE TO WORK AND TO HELP US. I WAS TOLD BY THE COSTCO CUSTOMER SERVICE REPS THAT I WOULD NOT BE CHARGED ANYTHING AS LONG AS I RETURNED THE DEVISE W...
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    • Claim
    • Seeking:

    Lack of Communication about extra charges for Envy 3.

    For:
    • Billing / Fees
    • Contract / Agreement
    • Marketing / Promotion
    • Policy
    Claimant says:In april I had my 2 year upgrade for a new phone. I asked for a phone with no extra fees, i.e. data packages. I was given the Cosmos phone which I did not know at the time, but does now have video. Within 30 days I went back to the Verizon store and asked to change out the phone to one with video, but again I said, " no extra fees per month". The...
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«»

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