Complaint History & Business Rating for Verizon - Headquarters

1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States.

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  • Industry: Telecommunications
  • Employees: 177,300
  • Est. Yearly Revenue: USD 127 billion
  • Officer(s): Mr. Lowell McAdam
  • Year established: 2000

What Verizon - Headquarters customers think NEW

Comments and Feedback from Users

  • Commented By:Geraldine B.
  • Recommended:No
  • On:06-May-2017
Geraldine B. says: My phone still gets hot and they did not satisfy my claim.
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  • Commented By:Frank N.
  • Recommended:No
  • On:17-Mar-2017
Frank N. says: Vorizion does not care about their customers thjey won't even contact me back
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  • Commented By:Alma J.
  • Recommended:No
  • On:07-Mar-2017
Alma J. says: Nothing was ever really settled with them whenever I went to their office. They talked me into something I had no Idea would cost us more money. They could never explain to me why the bill was getting higher. I do know that m sons phone h purchased from them was to be billed separately, and it wasn't. I fact he ended up buying another phone from a different store that was not Verizon. I will never go back to them as a costumer.
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  • Commented By:Vibhuti M.
  • Recommended:No
  • On:29-Dec-2016
Vibhuti M. says: Verizon has not responded to my complaint.
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  • Commented By:John H.
  • Recommended:No
  • On:14-Dec-2016
John H. says: Current pricing consideration for monthly charge far exceeds that of competition, but Verizon will not change. Data charges monthly are not justified and in many cases not fair, but they cannot offer why. Correction - would be to bring back unlimited data as they have had previously; thus customer base would not need to seek services through other suppliers.
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Verizon - Headquarters’s Complaint History (121):

122 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    Verizon Fios (Headquarters) Dispute

    For:
    • Failure to honor promises
    • Problem with a service
    Claimant says:On Sept 5 I called Verizon Fios informing them that I'm moving and need their services moved to my new location. They confirmed an appointment for Saturday Sept. 12, 2014 between 1PM to 5 PM. On that date I called at 3 PM for a status report. The appointment was cancelled without bothering to inform me! The reason used was because 'Fios service is ...
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    • Claim
    • Seeking:

    My Claim vs. Verizon Business Dispute

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Overcharge or billing error
    Claimant says:Verizon installed a telephone line without our notification or approval in 2004, we discovered this through a repair man that advised us we had a line to no where. the average phone charges per year are approximately $300.00 per year for ten years we have overpaid at least $3,000.00. In discussions today with their Retention department I was advi...
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    • Claim
    • Seeking:

    My Claim vs. verison wireless Dispute

    For:
    • "I just feel ripped off."
    • Customer service runarounds
    • Poor Value for Money
    • Problem with a product
    Claimant says:Since my move to AZ in October 2012 and up to January 2014 my cell phone service was much less than satisfactory , Dropped calls NO service lost calls no messages and failed rerouted calls! This moved me to change to T-Mobile as my new carrier a new phone witch was required at a cost of about $800.00 My point being although I called to complain on...
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    • Claim
    • Seeking:

    My Claim vs. verizon wireless Dispute

    For:
    • Customer service runarounds
    • Failure to disclose facts
    Claimant says:I purchased a cell phone for my grandson who lives in North Carolina. When I bought the phone from Target I was not made aware that data could be used on the phone by playing games,using the internet, etc. I received a bill for over $2000 because my grandson misused it and used a lot of data. I live in New York and was not told that warnings as ...
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    • Claim
    • Seeking:

    Verizon Wirless (White Marsh MD) Dispute

    For:
    • "I just feel ripped off."
    Claimant says:I was sold a new Cell Phone which I was told I could program and activate from home. Being an older disabled lady it would be difficult for me to get to the store. When I could not transfer my old contact list I was told to go into the store and they could do it for me quickly. After spending an hour there this morning they could not do it. I shou...
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«»

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