Complaint History & Business Rating for Verizon - Headquarters

1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States.

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  • Industry: Telecommunications
  • Employees: 177,300
  • Est. Yearly Revenue: USD 127 billion
  • Officer(s): Mr. Lowell McAdam
  • Year established: 2000

What Verizon - Headquarters customers think NEW

Comments and Feedback from Users

  • Commented By:Geraldine B.
  • Recommended:No
  • On:06-May-2017
Geraldine B. says: My phone still gets hot and they did not satisfy my claim.
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  • Commented By:Frank N.
  • Recommended:No
  • On:17-Mar-2017
Frank N. says: Vorizion does not care about their customers thjey won't even contact me back
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  • Commented By:Alma J.
  • Recommended:No
  • On:07-Mar-2017
Alma J. says: Nothing was ever really settled with them whenever I went to their office. They talked me into something I had no Idea would cost us more money. They could never explain to me why the bill was getting higher. I do know that m sons phone h purchased from them was to be billed separately, and it wasn't. I fact he ended up buying another phone from a different store that was not Verizon. I will never go back to them as a costumer.
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  • Commented By:Vibhuti M.
  • Recommended:No
  • On:29-Dec-2016
Vibhuti M. says: Verizon has not responded to my complaint.
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  • Commented By:John H.
  • Recommended:No
  • On:14-Dec-2016
John H. says: Current pricing consideration for monthly charge far exceeds that of competition, but Verizon will not change. Data charges monthly are not justified and in many cases not fair, but they cannot offer why. Correction - would be to bring back unlimited data as they have had previously; thus customer base would not need to seek services through other suppliers.
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Verizon - Headquarters’s Complaint History (121):

122 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    My Claim vs. Verizon Wireless Dispute

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Customer service runarounds
    Claimant says:I called to Verizon Wireless few weeks ago to cancel my account, not awaring that there was still a couple weeks before the end of 2 years contract. I think they should have informed and reminded me about that, then I would just wait for another 2 weeks to close my account. I feel being ripped off by them charging me $66.72 on early termination fe...
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    • Claim
    • Seeking:

    My Claim vs. Version Dispute

    For:
    • Overcharge or billing error
    Claimant says:I haven't been with Verizon for almost a year now. I was on a plan with my parents and brother. I couldn't keep up with the payments, so my mom had to pay off my bill in order to cancel our contract and it was terminated. My family then started their own n I went to a prepay. My issue is today, 4-4-2014, I got a letter from southwest credit (whic...
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    • Claim
    • Seeking:

    My Claim vs. verizion wireless Dispute

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Contract / Agreement / Promise dispute
    • Customer service runarounds
    Claimant says:We have ben customers of theirs for YEARS but when we allowed them to be our carrier for our home phone (No Signed contract) we have for the past year recieved,repetitive dropped calls as well as people cannot call through on our home line.
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    • Claim
    • Seeking:

    Verizon Wireless Dispute/Non-dislosure, bad business practices.

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Contract / Agreement / Promise dispute
    • Customer service runarounds
    Claimant says:THE REPRESENTATIVES at the Verizon Store in Sylva were negligent in customer service in the areas of: disclosure, honesty, sales and coverage. We left ATT (after I had been with them since 1997) and paid an early termination fee, having been told that "Verizon has the BEST COVERAGE in North Carolina." At Verizon, the first representative of that ...
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    • Claim
    • Seeking:

    My Claim vs. VERIZON FIOS Dispute

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Customer service runarounds
    • Overcharge or billing error
    Claimant says:When I signed up for FIOS back in November, I was promised by Rich, the FIOS manager, that my bill would be no more than $115 a month, taxes and fees included. It was a special prom for existing Verizon customers, with no charge for installation or activation. But even after at least a dozen trips to the Monroeville store, numerous phone calls and ...
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«»

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