Complaint History & Business Rating for Verizon - Headquarters

1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States.

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  • Industry: Telecommunications
  • Employees: 177,300
  • Est. Yearly Revenue: USD 127 billion
  • Officer(s): Mr. Lowell McAdam
  • Year established: 2000

What Verizon - Headquarters customers think NEW

Comments and Feedback from Users

  • Commented By:Geraldine B.
  • Recommended:No
  • On:06-May-2017
Geraldine B. says: My phone still gets hot and they did not satisfy my claim.
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  • Commented By:Frank N.
  • Recommended:No
  • On:17-Mar-2017
Frank N. says: Vorizion does not care about their customers thjey won't even contact me back
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  • Commented By:Alma J.
  • Recommended:No
  • On:07-Mar-2017
Alma J. says: Nothing was ever really settled with them whenever I went to their office. They talked me into something I had no Idea would cost us more money. They could never explain to me why the bill was getting higher. I do know that m sons phone h purchased from them was to be billed separately, and it wasn't. I fact he ended up buying another phone from a different store that was not Verizon. I will never go back to them as a costumer.
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  • Commented By:Vibhuti M.
  • Recommended:No
  • On:29-Dec-2016
Vibhuti M. says: Verizon has not responded to my complaint.
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  • Commented By:John H.
  • Recommended:No
  • On:14-Dec-2016
John H. says: Current pricing consideration for monthly charge far exceeds that of competition, but Verizon will not change. Data charges monthly are not justified and in many cases not fair, but they cannot offer why. Correction - would be to bring back unlimited data as they have had previously; thus customer base would not need to seek services through other suppliers.
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Verizon - Headquarters’s Complaint History (121):

122 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    G.M. vs. Verizon

    For:
    • "I just feel ripped off."
    • Bad business practices
    Claimant says:ON NOV 23 2020 I Mistakenly ordered a change in my TV service online. I soon received an Email thanking me for the Order. I Emailed Verizon saying I did not want the change, if by error I did make such Request, Please Cancel It. I then called Verizon and explained I didn't make the change or I did so not b...
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    • Claim
    • Seeking:

    N.D. vs. Verizon (Headquarters)

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Problem with a product
    Claimant says:<p>I purchased a Samsung Galaxy S6 phone from Verizon in January of 2016. I spent up on the phone rather than getting a cheaper model because I was told it was the top of the line and should last a long time. I totally loved the phone, but it has been really unreliable. Last summer, when my phone was only a few months old, I had to mail it off for ...
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    • Claim
    • Seeking:

    F.N. vs. Verizon (Headquarters)

    For:
    • Bad business practices
    • Problem with a service
    Claimant says:My name is Frank Nelissen and the problem I am having is with Verizon or one of their subsidiaries. In January of 2017 my wife and I changed over to Verizon. Now they had all kinds of plans to choose from all with two year plans which we picked one with no problem. Now they had the Samsung tablet that you could get at a good price and I decided to ...
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    • Claim
    • Seeking:

    B.D. vs. Verizon (Headquarters)

    For:
    • Problem with a product
    Claimant says:My grandson has a Samsung Galaxy S7 Edge. He had it charging and when he went to check it he found that it had burnt the charger up and the phone was hot when he picked it ip that he dropped it. when he took it in to Verizon they wanted to charge him $100 to exchange it also because it was damaged from him dropping it the warranty wasn't any good. ...
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    • Claim
    • Seeking:

    Vibhuti Mehta vs. Verizon (Headquarters)

    For:
    • Customer service runarounds
    • Overcharge or billing error
    Claimant says:Verizon Wireless is supposed to be giving me a monthly discount $25 every month as agreed upon. They agreed to it. But when I receive the bill, the discount does not show up. I have to call them every month and after an argument, they issue me the discount. However, the next month it is the same story. The discount does not appear in the bill and I...
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»

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