Complaint History & Business Rating for Wellstar Cobb Hospital

3950 Austell Rd, 228813, Austell, Georgia, 30106, United States.

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What Wellstar Cobb Hospital customers think NEW

No unresolved complaints againt Wellstar Cobb Hospital.
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Comments and Feedback from Users

  • Commented By:Murray I.
  • Recommended:No
  • On:24-Jan-2023
Murray I. says: On 2022-07-XX I went to Wellstar for a colonoscopy, which is
covered in full (100%) from my insurance provider (Blue Cross
Blue Shield of FL). Before the procedure, I confirmed with Wellstar
from their authorization that the procedure is covered in full and
that there is no extra charges. They kept billing me for $157.94 as
a deductible. I confirmed with Blue Cross Blue Shield of FL that
no deductible applies. On Blue Cross Blue Shield of FL website it
is showing the $157.94 as paid. I believe that Wellstar is billing
small amounts going on the odds that most people will pay it
rather than go back and forth between Wellstar and the insurance
company which is quite time consuming and difficult, but I am
doing it. Blue Cross Blue Shield of FL has been very helpful,
Wellstar not at all. Blue Cross Blue Shield of FL was able to call
Wellstar, with me on the line. The Wellstar rep ( Tristan )was very
condescending and did not want to try to help. I can't imagine the
number of people who were cheated out of money by Wellstar. I
was able to stay on the line, make multiple calls and lose a lot of
my valuable time. Many can not and thus will be cheated by
Wellstar. While on the line with Blue Cross Blue Shield of FL (who
was incredibly helpful) and Wellstar, I was requested to email the
EOB, which I just did. As of now, it is still not resolved. I think
wellstar needs to be investagated for billing practices. I was
speaking with a coworker who was erroneously billed about
$35.00 /- but just paid it because it was more time consuming,
thus costly to go back and forth to prove they did not owe it.
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  • Commented By:Mary J.
  • Recommended:No
  • On:13-Jun-2022
Mary J. says: Overnight stay in a very small, uncomfortable room with Nurse's station within 10 ft. of my room. Extremely noisy with loud conversations, cutting up, etc.
Plus, the curtains did not completely block out light because of some sort of netting midway up to the top letting in bright light all night. No sleep at all.
Horrendous experience.
Then, I end up getting a bill because I took medicine that was dispensed to me by the staff nurse & that was considered "self administration" of medication. What can a patient do because they are not allowed to bring in their own medications or I certainly would have.
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