PeopleClaim

Is your contractor giving you headaches? PeopleClaim can help you get what you want without lawsuits or complicated processes. Filing a claim is easy – and Free.

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If your construction or home improvement job is plagued with delays, bad communication, constant change orders, cost overruns, careless work, and endless excuses, you're not alone. There's a lot that can go wrong on a construction project. Fortunately, PeopleClaim can help.

PeopleClaim gives you ways to fight back and assert your rights, and let others – including state and local building regulators – know about your problem. If a contractor you've hired has taken advantage of you or let you down, try PeopleClaim's simple and free online resolution process to help get satisfaction.

Know your rights:

Consumers' Bill of Rights for Construction or Remodeling Work

Your have right to:
  1. A reliable time and cost estimate for any job
  2. Reasonable and predictable cost of change orders
  3. Work quality that's in line with the cost of construction
  4. Timely notice of defects, potential delays, or other problems that could impact the timing, cost, or quality of construction
  5. Written substantiation of time and materials costs for any time-and-materials job
Suggest a RightFile to Resolve a Claim

Is PeopleClaim right for your problem?

Use PeopleClaim for your construction-related complaints or everyday disputes with businesses, professionals, government agencies, or individuals. PeopleClaim can help resolve most disputes online without lawyers or other intermediaries.

PeopleClaim is a fairness-based system. Just tell your story and explain why you've been treated unfairly; PeopleClaim will do the rest.

  • File for free or add premium options
  • Resolve any dispute, anywhere
  • Get the resolution you want

The Consumer Bill of Rights Project: New and Better Rights from Crowdsourced Feedback

Goals:
  • Encourage greater public participation in crafting and prompting consumer-driven rules, regulations, and laws.
  • Keep consumers informed about their rights and responsibilities for any industry or government agency.
  • Engage bloggers, media, and their readers to help industry standards relevant, fair, and evolving.
  • Help promote best practices for every industry.
  • Provide a helpful publicly-generated set of standards for fair dispute resolution.

Who may contribute? Anyone with an opinion about consumer rights or responsibilities for a specific industry – including bloggers, consumer advocates, legal professionals, industry participants, and consumers.

How does a right get added? With feedback from the public, our volunteer editors will review, debate, and include relevant rights and responsibilities. The list is organic and will evolve as new suggestions are contributed and as consumer needs change in any given industry.

Tips for preventing problems with contractors

  • Before hiring, ask around. Find out who's good. Talk to friends, neighbors, or associates who have had similar work done. Talk to several contractors, then contact the licensing board for background info on any contractor you're considering.
  • Get at least three written estimates. In order to compare bids, it's important to give each contractor the same specs. If bids differ significantly, drill down and find out why.
  • Be wary of unusually low bids. The contractor who underbids to win the job will need to cut corners on quality, and/or find ways to raise the price during the job.
  • Get a detailed written contract (not a one-page proposal or purchase order). Poor communication is a primary reason for misunderstandings and conflicts later on. The vaguer the contract, the greater chance you'll be disappointed with the work but discover it’s technically "according to contract."
  • Have a cancellation clause. Make sure cancellation rights are stated in the contract. Also, by law, contractors must provide a printed cancellation form at the time of signing, which allows you to cancel within three business days.
Learn more about resolving complaints with contractors

How PeopleClaim can help:

  • State your claim — just tell them why you aren't happy.
  • Propose a settlement — request a refund, damages, or a repair, replacement, or change in policy.
  • File your claim — in private, or have it post publicly if unresolved. (Your personal information isn't posted.) Public posting is a powerful incentive for prompt settlement, and lets others review and comment on your claim.
  • Get it settled — the other party can agree to your terms, reject them, or make a counteroffer. Posted claims remain online until settled to YOUR satisfaction.

More consumer tips:

*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.